Consumer Affairs: BBB Favors Big Business - Not Consumer Friendly |
Saturday, 31 October 2015 |
Do dues-paying members get higher grades than non-members? Many people think of the Better Business Bureau as a consumer watchdog, but a report by CNN Money finds the organization has given top ratings to companies that have faced action by government regulators and lawsuits by angry consumers... BBB also notes that it does not identify itself as a consumer watchdog, but rather as a mediator between businesses and consumers. |
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