HomeLatest NewsFeatured HomebuildersHome Buyer ResourcesBinding ArbitrationResource LinksSubmit ComplaintsView ComplaintsTake Action 101!Report Mortgage FraudMortgage Fraud NewsForeclosure NewsConstruction DefectsHome DefectsPhoto GalleryFoundation ProblemsHomeowner Website LinksHOA Reform
Main Menu
Latest News
Featured Homebuilders
Home Buyer Resources
Binding Arbitration
Resource Links
Submit Complaints
View Complaints
Take Action 101!
Report Mortgage Fraud
Mortgage Fraud News
Foreclosure News
Construction Defects
Home Defects
Photo Gallery
Foundation Problems
Homeowner Website Links
HOA Reform
Featured Topics
Builder Death Spiral
Report Mortgage Fraud
Foreclosure Special Report
Mold & New Home Guide
Special News Reports
Centex & Habitability
How Fast Can They Build Them?
TRCC Editorial
Texas TRCC Scandal
Texas Watch - Tell Lawmakers
TRCC Recommendations
Sandra Bullock
People's Lawyer
Prevent Nightmare Homes
Choice Homes
Smart Money
Weekly Update Message
HOBB Archives
About HOBB
Contact Us
Fair Use Notice
Legislative Work
Your House

 HOBB News Alerts
and Updates

Click Here to Subscribe

Support HOBB - Become a Sustaining Member
Who's Online
We have 1 guest online
ABC Special Report
Investigation: New Home Heartbreak
Trump - NAHB Homebuilders Shoddy Construction and Forced Arbitration
Contractor with an attitude
Saturday, 22 October 2005
Investigation turns up violations for contractor
There was supposed to be a frameless shower, recessed lighting, new windows in the bathroom and kitchen – and new appliances. All of these things, Jackson says, were not done;and that was just for starters... with the floor not level, the toilet leans forward..."Her expectations are sky high, and there's no way to meet them.” He also said that Jackson got exactly what she paid for...Code Enforcement says there are complaints against Vickers on 41 projects in Jacksonville alone.
 Jacksonville CBS 47

Investigation turns up violations for contractor

One north side woman says she paid a contractor thousands of dollars to remodel her kitchen and bathroom. But what began as her dream plan turned into a financial and emotional nightmare. 

Jancelynne Jackson's home is currently under renovation, and the chaos inside was understandable – four months ago. 

"There are inconveniences,” says Jackson, “but months of inconvenience for a project that's supposed to be done in two to three weeks?” 

On May 4th, Jackson hired Vickers General Contractor to do some remodeling. The owner, David Vickers, quoted a price of $17,000 dollars. For that, Jackson, a single mother, was promised a new bathroom and a new kitchen, appliances included. 

Jackson says Vickers told her the job would be done in three weeks, and she agreed to pay about 57 hundred dollars up front. 

Then, two days later, something seemed wrong. Jackson says Vickers asked for another payment within 48 hours. 

“He's said it's a demo payment." 

Jackson wrote him the second check, hoping to prevent any delays. But her attempt was unsuccessful. 

After the second payment, Jackson says, "he stopped showing up." 

The project that should have been completed in three weeks, was not close to being finished at the three week mark. Jackson says the delay forced her and her 18-year old daughter to move out of the house because there was no working toilet or a place to cook.  

Jackson concedes that crews came back and did some of the work, but not all of the work. Still, she gave Vickers the final payment, hoping to finally move home. 

"I was desperate, I was frustrated.” 

She moved back in on July 29th, the day the new toilet was installed. But still, she was not happy with the progress of the project. 

She says the carpeting was accidentally pulled up and not replaced. There was supposed to be a frameless shower, recessed lighting, new windows in the bathroom and kitchen – and new appliances. All of these things, Jackson says, were not done; and that was just for starters. 

"I have an uneven floor,” she says, “and with the floor not level, the toilet leans forward." 

Tom Stephens with the Better Business Bureau says that this is not the first time Vickers has received complaints. 

"We had processed nineteen complaints against Vickers in the last three years,” he says. “Ten of those happened in the last twelve months." 

The BBB says eight of those complaints are still unresolved, and in 3 of those cases, the company never responded to Bureau’s requests for an explanation. 

On top of that, according to the Florida Department of Business and Professional Regulation, Vickers’ current contractors license is on probation. At one time, it was even suspended.  

That might slow down business for some contractors, but not Vickers. He is also applying to be a certified air conditioning contractor so he can do even more work in North East Florida. 

Even more surprising are results turned up by the Building Code Enforcement who started its own investigation into the contractor. Investigators found out that Vickers didn't have the permits to do work on Jackson’s house. 

They also found that Vickers needed a building permit for some work he did to the bathroom floors from under the house. All of these totaled three violations. 

David Vickers responded to the situation saying this was the first time he'd ever been confronted about any of his work, and was surprised to hear that Jackson wasn't a happy customer. 

"I'm very pleased with the renovation, I think it turned out nice," he said. "Her expectations are sky high, and there's no way to meet them.” 

He also said that Jackson got exactly what she paid for. 

"You know the old saying, champagne taste with a beer pocketbook.” 

While Vickers admitted he was on probation he denied that his license was ever suspended.  

Right now, Code Enforcement says there are complaints against Vickers on 41 projects in Jacksonville alone.  

Now, the city won't allow him to pull any new permits until the complaints are resolved. So how does he still have a contractor’s license? 

Code Enforcement says it doesn't have the power to yank it. That is the state's responsibility.

©2005 Clear Channel Television-Jacksonville. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.


Hiring contractors can be a risky business. 
< Prev
Search HOBB.org

Reckless Endangerment

Outsized Ambition, Greed and
Corruption Led to
Economic Armageddon

Barnes & Noble

NPR Special Report
Part I Listen Now
Perry Home - No Warranty 
Part II Listen Now
Texas Favors Builders

Washington Post
The housing bubble, in four chapters
BusinessWeek Special Reports
Bonfire of the Builders
Homebuilders helped fuel the housing crisis
Housing: That Sinking Feeling

Consumer Affairs Builder Complaints

As Goes Texas So Goes the Nation
Knowledge and Financial Responsibility are still Optional for Texas Home Builders

TRCC from Bad to Worse
Case of the Crooked House

The Pat and Bob Egert Building & TRCC Experience 

Build it right the first time
An interview with Janet Ahmad

Bad Binding Arbitration Experience?
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
or call 1-210-402-6800

top of page

© 2018 HomeOwners for Better Building
Joomla! is Free Software released under the GNU/GPL License.