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Please let us know what has happened to you, and let us know if you would like to help us make buying new houses safer.
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Donna Prater
 |
posted 21 June 2007 07:04 CET
My Dominion Home that I built in 2005 is not worth what I paid for it. They sucked me in with their financing and now I don't know if I can afford it. If I sell it I could lose 10K  |
Cathi Newman
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posted 20 June 2007 19:56 CET
First Kaufman & Broad messed up on my loan it doesn't make any sense.After being in my house awhile the foundation is cracking,the stucco is cracking,and a wall over the bedroom door is cracking.There is no insulation in the walls,the rods in the windows fall out all of the time and the don't work right.The whole house shakes when you shut the front door, we had to add a lock to the back door because it wouldn't lock anymore.They foreclosed on me but the whole loan was really screwed up and nobody would check on it for me,not even the VA.Boy did I get screwed over. |
Ted Wright
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posted 19 June 2007 21:25 CET
We signed a contract with Sheridan Homes for a house that was in the later stages of framing on Nov. 10, 2006. We were told it would be ready the last of feb., then it was march, april, may....during these months we went through many mistakes, poor workmanship, but we
stayed with them because we loved the lot and the location was good,(It was 10 minutes away from my Dad, who I was caring for) and they did make some things right.
We finally reached the completion of the house , with a few things that needed to be made right, like a large paint stain in the carpet, backsplash in the kitchen was installed wrong and the shutters were too for from the windows and not all of them were straight. The ovens were also not according to the contract.
We were told by Lewis Espinar, pres. of the San Antonio office, the city of Garden Ridge said it was finished and we had 5 days to close.
We were told by the project manager they had a C of O. Neither if those were true. We checked with the city of Garden Ridge and found out it did not pass inspection and as of June 19, 2007 there was no C of O.
Now we have been told by Lewis Espinar that He would not sell us the house. He does not return phone calls from us or the realtor. We have also called the corporate office in Plano, Tx. The president and owner of the company hung up on our mortgage broker.
These people have lied to us and have brought us thru 8 months of frustration. We are living with my son and drive to my Dad's for his care that is 30 minute away. |
Mary E. Barfield
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posted 19 June 2007 15:53 CET
Huneke Homes is not true to their word. |
Wendy Flottman
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posted 18 June 2007 12:29 CET
This was my letter to the Tarrant County BBB responding to a certified mail letter from Cheldan letting us know that we would be floating away on an ARK before they'd assist us.
This is to inform you that we are in receipt of your letter dated April 30, 2007 regarding items you refuse to cover under warranty. Please be informed that we have now filed a complaint with the Better Business Bureau at Fort Worth serving Tarrant, Johnson, Hood, Wise, Parker, Erath, Somervell and Palo Pinto Counties (Case No. BF80-D0D%). We have no intention of dropping this as we were told before ever closing on the house by your contractor (Randy) that we weren’t to worry about the obvious problem with the grade of the yard and that if there were a problem, Cheldan would remedy it, even after closing. We were told that Cheldan would not leave us hanging with a soggy yard and bad grass, which we paid additional money for.
The recommendations in your letter were simply absurd. Our neighbor in the occupied home is no longer watering and the problem still exists. Perhaps if Cheldan would not profusely water the unoccupied home on the other side of us, that would remedy the standing water on that side. We have no way of knowing as it seems to be watered rain or shine. As a result, we have dead grass in need of replacement.
We also have video of rising water in our backyard, coming up onto the porch by almost two inches. We also expressed our concern before closing that the slope of our back porch seemed to be extreme and were ONCE AGAIN assured by Randy that the slope was fine and that Cheldan wouldn’t leave us hanging. Thankfully, we have video to prove that it is a problem and we have apparently been left hanging.
Now, we are being told that Cheldan has no intention of honoring these words, as we should have known at the time and not closed on the house. Needless to say, we look at this purchase as one of the worst decisions either of us has ever made and continues to be one aggravation after another. We will try to help others not make the same bad decision in any way we can.
As a result of this, we will be polling all of our neighbors in the subdivision to inquire as to whether or not they are happy with the poor quality and craftsmanship of their home. If we find they are just as dissatisfied as we are, perhaps Cheldan will listen. I’m certain the company would rather not have a lot of bad publicity since the subdivision is far from being completed.
May I suggest that in the future, you caution those working for you from making claims that Cheldan has no intention of honoring.
If you wish to communicate with us further, you may reach us through the contact information above.
Our second response is below:
This is in response to your letter to the Better Business Bureau at Fort Worth of May 18, 2007.
Your position to take no action to remedy our drainage problem is unacceptable. I am only aware of one time that your landscaper viewed our property and, at that time, he told my husband that there was a problem and he would get with the “powers that be” to have the French drains installed. If this person claims to have viewed our property without our knowledge, then I must doubt the validity of his claim.
Since our last correspondence, my husband and I have sent a letter to all the residents in our subdivision asking for similar experiences and I’m sure you’ll not be surprised by the responses we’ve received.
We were told by one resident that Kathy Stroud, the Cheldan salesperson, told his wife that the last four homes in the subdivision weren’t graded properly as the person that normally does this is no longer with the company. She pointed out our lot as being one of the last four. This same person had just received French drains in his yard to remedy his drainage problem.
We’ve also spoken to four other individuals with the same or different problems. Each claiming to have complained to the warranty department at Cheldan with no result. The ones complaining of poor drainage keep getting the same song and dance as us – we’ve received a large amount of rain this year; let’s wait and see what happens once your grass grows in – etc.
I cannot understand why Cheldan would want to compromise the integrity of our foundation as we wait “for the ground to dry and start taking in water again”. The Midlothian area is not prone to monsoons but we do occasionally get normal amounts of Spring-time rain. It is not unreasonable for us to expect our new home to drain properly. Does Cheldan expect us to live with this mess every Spring? Wouldn’t it be cheaper for Cheldan, in the long run, to install the drains rather than repair foundation problems?
We are hoping to resolve this soon without being forced to take legal action. If it goes that far, the issue of our roof having to be replaced, the fact that the home was completely open to pollutants after the carpet was installed, the backyard easement issue, the story of the “second phase” going in to raise property values, the dilapidated mobile home park being sold and moved, as well as others, will surely be brought up.
I believe we’ve been more than reasonable with our requests, especially considering the general poor workmanship of the home and the below standard customer service we’ve received.
Needless to say, we are utterly dissatisfied and I'm at my WITS' END. Please let me know if anyone out there has any suggestions. We're in the Dallas/Fort Worth area and I've contacted one of the local news agencies today to see if they can't assist. |
Wendy Flottman
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posted 18 June 2007 12:24 CET
Complaint against Cheldan Homes |
Mark
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posted 18 June 2007 09:53 CET
AUSTIN, TX
I purchased a newly constructed condo from Missing Link, Ltd. on August 10th,
2006. Prior to closing, I paid $4740 to upgrade the master bathroom tub to a
shower. The shower was to include a 48 inch by 90 inch frameless glass door.
The door was to consist of 2 pieces of glass--one stationary and another
swinging door. Several pictures are at:
http://picasaweb.google.com/marksoenen/ProHomeShowerDoor
3/8 inch glass is normal for a frameless glass shower. I have contacted
numerous glass contractors and internet resources to verify this. 1/4 inch
glass was used on the door in my condo. This design flaw has caused several
issues.
Safety is the foremost concern. Both sides of the door wobble when bumped or
moved with the slightest pressure. In addition, the hinges came loose the first
week I moved in. The result was the door and stationary pieces overlapping and
banging together. A movie showing the issue is at:
http://picasaweb.google.com/marksoenen/ProHomeShowerDoor/photo#5056420466198561026
Steve Forehand, the super from Pitt Building Company (PBC - http://www.pittbuilding.com/), attempted to fix it
e the week after I closed. He tightened the door but it came loose a few days
later. He told me to contact ProHome (warranty company).
Over the past 10 months, ProHome has sent Russell Glass (original installer - http://www.russellglass.com)
out 4 times to attempt to "fix" the door. All they do is tighten the hinges
and it comes loose just weeks later. Now they want to come out a 5th time to
fix the hinges again. In my opinion, this is just another attempt to bandaid
the problem.
I contend the door was poorly designed from the beginning. 3/8 inch glass
should have been used. Several other glass contractors have said 1/4 inch is
unheard of. Furthermore, C.R. Laurence (manufacturer of the hinges) said 3/8
is what should be used. One guy even said the hinges would be more appropriate for a stereo cabinet door.
I have simply asked to be reimbursed $1500 for the defective door. This covers
the cost of replacing the door with a 3/8 inch glass door. Ultimately, I
believe it is Missing Link's responsiblity. They hired PBC who hired Russell
Glass. However, that doesn't excuse those parties for using materials they
have admitted are less then sufficient and certainly not the norm. NONE of the parties are taking responsibility nor being held accountable. |
Sherry Ramm
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posted 14 June 2007 15:39 CET
January, 2006 - Purchase of home to be built included sprinkler system, sod, and shrubs (additional cost of $2,990). In June of 2006 when construction was completed, we were advised sod must be laid to obtain cert. of occupancy. After it was laid, we were told of severe water restriction in area (we are out of state). Due to restriction, adequate watering could not be done to establish new plantings; hence landscaping died. Further, we discovered that the sod was laid in a very shoddy manner, with gaps between pieces, allowing weeds to overrun the lot.
Builder agreed to replace sod during rainy season. (We have this in writing.) After approx. 6 months, only a small amount of sod was replaced, and some of that was laid on top of old dead sod. We have received complaints from neighbors, our property management company, and notices from homeowners association threatening fines; Other landscape professionals have advised the job was not done in a satisfactory manner and that we were taken advantage of since we were not able to be on site. We had to constantly make phone calls and send emails, attempting to get the work done.
While waiting for the new sod to be laid, we had a landscape architect design a heat- and drought-resistant tree and shrub plan, and install same. In doing so, we spent an additional $2500 to replace the other dead plants.
Holiday Builders claims the installation was just fine and in keeping with professional standards. Other landscaping professionals have begged to differ.
We sought restitution through the Better Business Bureau for Holiday Builders' failure to provide a quality product installed in a professional manner. Holiday Builders, not surprisingly, LIED in their response, saying we wanted it replaced twice and that no watering was done.
Though we have their promises in writing, they continue to DENY, DENY, DENY! They are not to be trusted! |
Bruce Holte
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posted 11 June 2007 09:20 CET
ADI Custom Villas/Homes LLC build my house in Bedford, TX. Builder offered in the purchase contract a 12 month builders warrantee, but has refused to fix many outstanding problems related to defects in material or workman ship. Builder will not answer any registered letters or phone calls. I have incurred many expenses having to fix some of the problems, like garage doors that would not operate and large gaps in abbutting brick walls. |
Craig Winsor
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posted 7 June 2007 22:16 CET
Visit our latest update.
Wareham Development
Click on the update icon to see additional news on our situation. |
steve fuller
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posted 4 June 2007 16:56 CET
Robson Communities
I am forwarding this email in regards to a builder, Robson Communities, in the State of Arizona who has been victimizing seniors by conducting unfair and dishonest business practices, and will continue to do so unless addressed.
Robson has entered into contracts with many potential homeowners and misrepresented information, provided sub-standard products and used threats and leverage to manipulate many of its clients.
We were made aware of this issue after purchasing two homes in the PebbleCreek Community, in Goodyear Arizona, one for our parents, and one for ourselves. During the construction process (which took 17 months and twice as long as we were told by Robson at the time of purchase) we found some work that was grossly sub-standard. We brought it to the attention of the builder, advising that we would not accept the home in its current condition.
This event led to our meeting many victimized homeowners that were financially devastated, upset and frustrated by the builder for many reasons. What we found was:
1. There were many homeowners that were purposely given incorrect information by the builder's sales representatives regarding building start dates, completion dates and closings. We are not referring to inaccuracies of only several months, but often six to twelve month discrepancies. Many homeowners have sustained hardship and financial loses as they were not able to coordinate the sale of their existing homes and move-in dates with the closing of their Robson homes.
Many were forced to sustain the inconvenience and financial burden of moving twice and paying for a rented or leased property. Some, due to changes in the recent real estate market were unable to sell their homes and were forced to forfeit large deposits of tens-of-thousands of dollars, Amounts not easily recouped by senior citizens, especially those on a fixed income, or those with limited earning potential.
And all this avoidable had the Robson Representatives only been honest and not misrepresented crucial information to its buyers.
My wife was a licensed Real Estate Agent in the State of Arizona for the past several years, exclusively for New Home Builders such as Toll Bros. and Centex Homes. She said that it is unthinkable that a sales associate (except for the rare occasion) would not be aware of the average build time of its builder’s homes.
2. Many of the homeowners experienced a situation similar to ours, where prior to closing the homeowner identified sub-standard construction or workmanship. Or perhaps product that was not equal to the standards represented in design center where their upgrades were chosen.
The homeowners we spoke to said that they advised Robson that they would not accept their homes in its sub-standard condition. They were told by Robson that the necessary repairs would be completed after they took possession of the home. Many resisted, requesting that their homes be completed correctly before closing escrow.
Robson’s response is to then threaten and manipulate the homeowner (victim) into accepting a home in sub-standard condition by stating: The home will be repaired after you move in. The needed repairs do not render your home uninhabitable, and if you do not sign and close escrow, we will cancel your contract and you will lose your entire deposit, often within five days.
The homeowner, who now fears the loss of their home and money, is pressured into closing escrow and fighting the builder to remedy the necessary repairs. We have spoken to some who resisted closing and insisted on the repairs being completed…some successfully. However many who do not know their rights feel they had no choice.
3. Many of the homeowners that were forced into prematurely accepting their homes and reluctantly closed escrow have now found themselves in a frustrating battle with Robson to have their repairs remedied, some for as long as two years or longer.
As a matter of fact, it was several of those frustrated, unsatisfied homeowners who advised us after viewing our home; do not close or you will never receive the necessary repairs.
These are just some of the consistently reoccurring problems that have been identified at Robson Communities. We are attempting to expose the problems at Robson, not because we are hostile regarding our own loss of $62,300, but because it is a consistent problem that will continue unless it is investigated further. Robson will continue to victimize unsuspecting, unknowing seniors who do not have the resources, knowledge, assistance or funds to fight back.
Our current situation is only one example of many that Robson is conducting business in an unfair and dishonest manner. We contacted two Arizona Real Estate Attorneys, providing all documentation, correspondence and exhibits. Both agreed that Robson is in Breech of Contract and that we have a legitimate case to pursue, unfortunately we are in the same predicament as many other victims to this type of situation; the builder has deep pockets and ours are empty.
We have identified many victims of Robson’s unfair business practices. In a short period we have spoken to several homeowners that asked that they be contacted by us regarding a possible class action law suit. Those that we have spoken to thus far are in a similar situation in regard to finances, and since this is (so far) a civil matter, we would be forced to bare the entire financial burden.
We have also spoken to many homeowners that advised that these types of incidents have occurred at other Robson Communities; including those in Tucson and Texas. Out of concern and desperation we have placed a website; www.robsonunfair.com to inform potential buyers of what to be aware of. And to create a place were other victims may contact each other, discuss issues and locate the necessary resources to avoid or resolve their damages (links page). Please read the emails from PebbleCreek Homeowners on our stories page. There is also a link to an additional website regarding Robson at: www.masengarb.com />
Any attention, recommendations or assistance in this matter will be greatly appreciated. We understand that this is a sensitive matter and considered a civil problem. However we believe, and have evidence, that it is much more than that.
We both provided civil service for a combined total of forty years as law enforcement officers in Southern California. We both have the ability to recognize abuse when we see it. We only hope that others may also recognize it, and rather than turn their backs and ignore it, assist in correcting it before too many others are victimized.
Even if nothing more than the overdue attention to these problems by other authorities, agencies, organizations and individuals, it may be enough to persuade Robson Communities to improve, or even change the unfair to downright deceptive ways they treat their seniors.
For the details of how Robson illegally cancelled our contract and wronfully kept our life saving of over $62,000 please visit our website at: wwwrobsonunfair.com
Sincerely,
Steve & Kathy Fuller
www.robsonunfair.com
Sm.fuller@verizon.net |
Hillary Dolaher
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posted 1 June 2007 12:17 CET
I am wanting to REMOVE MY COMPLAINT I posted on May 30 at 15:12 CET on this website. Mattamy homes in Jacksonville, Flordia has agreed to refund all of the money we have paid to them. The complete $ 9500.00 with 10 days. The contact there, Tammy McKennon handled herself in a professional mannor and we are both walking away from the deal amicably. With the way they are handling this now, we are happy. Please remove the complaint. Thank you. Hillary Dolaher |
MAY SHUPE
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posted 1 June 2007 10:34 CET
My husband and I signed a contract to build our first home, at which we choose a house that was built through Gehan Homes. We have had alot of problems. Total lack of communication from them, poor workmanship, severe lack of follow up/through. Their Area Super has told us "If they dont like it to cancel their contract" and the Sales Assoc at the Model told us "Well your not building a custom home". When we have contacted the Corp office they now are not returning our calls and as of today we where told not to contact their Corp office anymore. They are going to proceed, and go back to fix problems later, even though they are insulating and sheet rocking over the problems. We have talked to many of the neighbors, some who have already moved into their homes built by Gehan and others who are in the process of building with Gehan. None of the storys are good, it seems to be the same issues. We were told by the neighbors to not close on our house until they fix everything, because they moved in 6 months ago and still waiting to have things fixed at which Gehan told them would be done withing 14 days after closing. After doing some research and looking at the JD Powers survey, I can see why Gehan is at the lower end of the list.
Gehan Homes is defintly a builder that needs to be on the "watch out" list. |
Hillary Dolaher
|
posted 30 May 2007 15:12 CET
Mattamy Homes. We signed on to build with Mattamy Homes in Bartram Springs. BEWARE working with them! prior to contract, we stated that we would like a lot at least 1/2 mile away from any highway. Not a problem they said. We picked a lot and signed a contract with addendum that they must fax a special warranty deed for our review and if we accept, the contract would be efffective. This must be faxed within one business day or our agreement was voided. This was also placed on our check. We then signed the addendum and contract and turned over the check. They cashed the check and accepted the terms we outlined. What they did not disclose and we found after googling - our new precious lot (which we paid a higher premium of 9000.00 for in addition to our home) was 300 feet from the future site of 9B highway. after talking to Mattamy, they said they didnt lie as the highway isnt there yet!!! To make an incredibly long story short, We never received the special warranty deed, they never pulled any permits, failed to provide a lot awau from the highway, The Sales Managers have only returned one of my multiple calls just to state, we would not get a penny of our 9500.00 back even though their refund policy is that if they do not pull any permits, we receive a full refund. One of my employees went through this with them recently and they received their refund, but not us. We are fighting and placed a Better Business Bureau complaint. We have also contacted the local news. Any more advice anyone can give us would be appreciated. Be wary building with Mattamy. Before you sign, research, research research and have your attorney draw up your addendum instead of you writing on their one page contract. We were sop excited. Building our first Dream Home to have them lie and stomp on our dreams over and over. They have ruined this experience for us completely. An unhappy Mattamy ex-customer. Hillary Dolaher |
Daniel Braun
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posted 29 May 2007 17:59 CET
May 29, 2007
Northland Builders (Complaint)
309 Washington street
Marquette, Mi 49855
(906) 225-1279
This letter is to inform you of a complaint that I am filing against Northland Builders of Marquette, Michigan. My wife and I had entered a construction contract with them in May 2004 for a new house that was to be a “turn key” construction, ready to move in. The house was paid in full in September of 2004. There have been several inadequacies, matters of negligence, and substandard construction problems with this project, some of which the builder has fixed, but not without great persistence from myself, and yet others that the builder has not resolved in good faith when I have confronted him. There has been a great lack of craftsmanship on the project.
To begin, we have found out recently (approximately two years after occupancy) that this builder did not get a certificate of occupancy from the Marquette County Code office. This is a prime example of the negligence by the builder to ensure that the house was completely inspected during the construction phase and up to code before occupancy of the house. I, the owner, had to contact the Marquette County Code official, Mike Cowen, to visit the house and comprise a list of code violations that would need to be corrected to obtain an occupancy permit. The following is the list of violations the building code official found:
• Bottom rail too high on the steps of the back deck.
• Draft stop tub and shower drains.
• Smoke detectors required in basement rooms.
• Hurricane straps.
• Handrail to grab onto on the back deck.
The builder completed fixing the items on this list except for putting smoke detectors in the basement rooms. I had to hard wire smoke detectors in the basement. The final building inspection passed on 1-23-07.
On 1-24-07 I called the Marquette County Code Office and talked to Peggy.
I asked her when we could expect to get the home occupancy permit. Peggy stated that our final electrical inspection had not been done yet. I scheduled the inspection for
1-26-07 (This was supposed to have been setup by the builder).
Several other items that we wish to list to show the inadequacies and substandard construction are the following:
• Icicles and water leaks on siding around windows and fireplace chase; these have not been fully corrected.
• Our contract stated; “The exterior walls will be 2x6-16” O.C. with sturdy board wall sheathing and ½” OSB corners installed over the entire wall surface down to sill plate.” The back of our house has sturdy board siding on the corners, not OSB, so this has not been fully corrected.
• Hurricane straps were suppose to be put on the garage and house as per code; the builder said that they had leniency when the code came out; I called Lansing and they stated that the code came out in February of 2004 and there were no grace periods of leniency; the builder came back and put hurricane straps in the garage but stated that there was no way they were going to put them in the house attic, so this has not been fully corrected.
• Inadequate insulation and venting of the roof system:
o Most of the prop vents are plugged (15”prop vents were used instead of 24” in most areas); this has not been corrected.
o Initially only 6-8 inches of insulation was installed in the attic (hence ice dams on the roof). The heel of the energy truss had little or no insulation. I had to go up in the attic and push insulation into the heel of the truss; the builder has been back to reinsulate with blown insulation.
• Water leaking from the living room window inside the house; the builder caulked the side of the chimney which stopped leak.
• We found there to be no insulation around the windows and doors; builder came back out and insulated around the windows and doors and stated that this was the fault of the trim guy. Water stains on window trim, builder would not replace the trim. So now we have numerous nail holes and cracks on trim pieces.
• Lack of tyvec house wrap around the house by the chimney chase; this was found while looking under the vinyl siding trying to resolve the water leak that was coming from on the other side of chimney; this has not been resolved.
• Water leaks under the basement sliding glass door with the probable cause being the lack of the drain tile being piped away from the building foundation but instead into the general area of the sliding glass door; the builder put a gutter over the sliding glass door which stopped the leak
• Water leaking into the pump room in the basement. Also, noticed the water pipe coming in from the pump outside was not sealed at all; I put up a gutter and slopped area and stopped the leak
• There was condensation and water leaking under the tyvec and against the outer sheeting of the house that caused icicles to build up on the vinyl siding in cold weather. The builder came out and replaced some of the sturdy board with plywood (OSB). The sturdy board had ice on the inside and outside. The builder said it was a moisture problem or a sturdy board problem. (The builder had initially, at the beginning of the project, convinced us to use sturdy board because plywood (OSB) prices were so high). The builder did not have a clear answer for us. At this point I told the builder to not go any farther. I did not want new plywood (OSB) to be ruined. There were major water stains on the trusses and on the studs on the gable end wall.
o I went up in the attic a couple of days after this visit from the builder and noticed ice on the gable end.
o The rest of the house is still left with sturdy board even with the uncertainty of its durability or quality.
o No venting in the gable end of the house with the moisture problems or roof leak; only ridge vent. On one side is the attached garage so there is no venting there.
o With so much moisture being found we have concerns of mold becoming an issue along with the health problems that go along with mold.
• While taking off the siding we notice different types of insulation in the walls (faced and unfaced pink and white) from other building sites. All new materials were supposed to be used in the construction of this house.
• We still have water dripping down the siding by bathroom and exhaust vents; I tried to put some more insulation around the area, and clear some of the prop vents that were plugged in the area.
• Perlite insulation was supposed to be in basement walls, however, of the two holes in the basement wall there is no signs of insulation; I insulated the outside basement with Styrofoam.
• The chimney chase still leaks and we do not know if it is a back splash or if it is leaking from the top; the builder said not to worry about it.
• The bedroom window will not open without great resistance (fire escape for that bedroom); the builder has been out twice to try and fix the issue and has had the window company replace the sash once, but still having problems; the builder stated that he will call the window company as it is their fault and the window company states that it is the builders fault; no resolution.
• Myself and Marquette County have different house plans, specifically seen in the basement plans. (enclosed)
• No vapor barrier was put under the basement floor. Other houses in the area have a vapor barrier under the basement floor.
• There are numerous dry spots on the roof indicating loss of heat from the attic. Myself, as well as the builder, put more insulation in the attic. At this time, I am unsure if the issue is resolved or not. (photos enclosed)
• The accent window that is part of the front door unit is leaking water into the interior of the house.
• The original contract stated that we were getting a direct vent, hi-efficiency warm air system with two zones. We only have one zone upstairs, no zone downstairs.
• In the original contract we have a contract amount of 168,890.00. In the closing statement amount we have 170,642.00. We are unclear to why these are different. (both enclosed)
• Headers not nailed in the garage.
• The Gable end has no drop truss on one side, 2x4 toe nailed with 2x6 for soffit nailing.
• The Fire place fan not working properly when installed. Builder stated they put the fire place in correctly. We put in a pellet insert in the fireplace. We still have the fan underneath to show the fireplace fan does not work properly.
• Water pump not placed in the correct area of basement. Builder stated he could not put it where we wanted it. Consulted with another plumbing company they said it would have been no problem just more money for the builder. The builder did frame around the water pump at no charge?
• Siding popping off on the gable end side not fastened correctly, builder came out and fixed.
• We have a drain in our storage area that we don’t use but got charged for.
More information and photos can be provided as needed. The builder has been back to the house to try and patch up some of the issues but is not willing to fully resolve the issues. I have asked the builder to buy back the house numerous times but he has not agreed. The builder stated in the last phone conversation I had with him that if they come out and try to put some ventilation in the gable ends it will be the last time they come back and to not call them again as they are going to pull the plug on this project. I have, in good faith, fixed a lot of problems (rough framing, electrical, and plumbing) that I did not get the builder involved in.
We have issues that we are still concerned with and don’t feel that we have gotten an adequate resolution or complete answer on. We are still left wondering why certain things are happening and wondering what effects these issues will have on our house over the years as well as the health concerns we have if mold becomes a problem. I have helped 90% of the time the builder has come out and have taken days off of work to try to resolve these issues with the builder in good faith. We feel his lack of building knowledge and skills and his pure negligence should result in removal of his license to build homes that could potentially cause others the same undue hardships, the same frustrations and the same financial burden of repairing his mistakes, as we have endured. I am not sure at this point if we even want Northland Builders to come back out to correct the problems because of the incompetence and for the simple lack of “looking out for their customer” and doing what is right. We would like to see a competent licensed builder repair these problems at Northland Builders expense or see reimbursement of our monies expended to correct these problems. To resolve this problem Northland Builders could buy back the house at the current market value.
Sincerely,
Daniel Braun
36 Timber Creek Rd
Marquette, MI 49855
(906) 249-9526
Work: Marquette Branch Prison
(906) 226-6531 6-2pm Shift |
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