HomeLatest NewsFeatured HomebuildersHome Buyer ResourcesBinding ArbitrationResource LinksSubmit ComplaintsView ComplaintsTake Action 101!Report Mortgage FraudMortgage Fraud NewsForeclosure NewsConstruction DefectsHome DefectsPhoto GalleryFoundation ProblemsHomeowner Website LinksHOA Reform
Main Menu
Home
Latest News
Featured Homebuilders
Home Buyer Resources
Binding Arbitration
Resource Links
Submit Complaints
View Complaints
Take Action 101!
Report Mortgage Fraud
Mortgage Fraud News
Foreclosure News
Construction Defects
Home Defects
Photo Gallery
Foundation Problems
Homeowner Website Links
HOA Reform
Featured Topics
Builder Death Spiral
Report Mortgage Fraud
Foreclosure Special Report
Mold & New Home Guide
Special News Reports
Centex & Habitability
How Fast Can They Build Them?
TRCC Editorial
Texas TRCC Scandal
Texas Watch - Tell Lawmakers
TRCC Recommendations
Sandra Bullock
People's Lawyer
Prevent Nightmare Homes
Choice Homes
Smart Money
Weekly Update Message
HOBB Archives
About HOBB
Contact Us
Fair Use Notice
Legislative Work
Your House

 HOBB News Alerts
and Updates

Click Here to Subscribe

Support HOBB - Become a Sustaining Member

Enter Amount:
$

Who's Online
We have 4 guests online
Comments & Results of JD Powers Survey
Thursday, 20 October 2005

Comments & Results of JD Powers Survey
Send us your comments and responses from JD Powers
It appears that JD Powers exclude individual complaints of customer dissatisfaction in
its survey
results when rating builders 

Comments to JD Powers 10/20/06: I have lived in one of your JD Powers award winners Pulte homes since June 16th 2006. The home has become a nightmare, they don't want to honor their warranty, etc. Basically the basement floor is moving (and at accelerating rates) causing it to move and also the pier points in which the metal posts rest is being pushed up causing my living floor to be pushed up. This in turn has caused various damages to the house none of which pulte wants to address except for patching drywall.
Regardless
How do I file a complaint with your company? I am not the only homeowner in this new subdivision in Johnson County, Lenexa, KS that has issues with Pulte, however I have to address my own.One of the reasons after conducting research I decided to take a chance and by a Pulte home was because of your award. Now I know it does't mean anything. If you would like me to expand on the situation, I can. I find it absolutely remarkable that JD Powers gives awards for a company that is known and has been known for not honoring their warranty. What ever advice you can give me, I would be appreciative.
Thank you.
Susan Sabin

JD Powers Response: Susan, Thank you for your e-mail regarding Pulte. We appreciate your taking the time to share your situation with us, albeit an unfortunate one.
One of the driving forces behind J.D. Power and Associates is to serve as the catalyst for positive change among product and service providers based on the voices of customers like you. Our product and service rankings in no way reflect our opinions or preferences, and we do not review, judge or test products and services ourselves. Our annual studies are based on actual customer satisfaction survey responses that we collect from more than one million consumers around the world.
As an independent third-party, J.D. Power and Associates is unable to intercede in these matters. I would suggest contacting the Better Business Bureau at
www.bbb.org if you would like to file a formal complaint. If you would like to respond back to this e-mail with additional comment, I will be happy to forward it to our research department for their reference. Sorry I can not be of more help to you in this matter.
Once again, we appreciate you sharing your experiences with us, and hope that you receive better service in the future. If you have any further questions please feel free to contact me. Best Regards,
Stephanie Haina
Corporate Communications
J.D. Power and Associates

                                              ****************************************************************************
Comments to JD Powers: How do you obtain lists of customers about a home builder to form statistics (what is your source)? Also, what is the time frame stats are gathered on new homes (ages of the home). Do home owners with incomplete homes, make the survey list? Our builder, Ryan Homes ,continuously claims to be highly rated by your surveys, but that appears to be in limited areas, otherwise they appear mostly average. All I cansee in time range is after 1-2 year of ownership in customer surveys,which doesn't seem to me to project realistic expectations of real quality in a home. Our home switched on us from our being satisfied to disgusted with the company, after five years in quality and customer service. This is a NEVER AGAIN company. There is very little information on how bad this company actually can be when things go wrong. Things like using low quality wood and paper based products for trim and such,don't rot or soften until a few years have passed. We found there was no actual ten year warranty the was useful for anything (filed report with BBB Richmond VA ). I'm concerned that data collection on new home buyers may not be accurately reflecting the expected durability and quality of new homes. Ronald Jackson

JD Powers Response: Mr. Jackson, Thank you for your e-mail regarding Ryan   Homes . We appreciate your taking the time to share your situation with us, albeit an unfortunate one.
One of the driving forces behind J.D. Power and Associates is to serve as the catalyst for positive change among product and service providers based on the voices of customers like you. Our product and service rankings in no way reflect our opinions or preferences, and we do not review, judge or test products and services ourselves. Our annual studies are based on actual customer satisfaction survey responses that we collect from more than one million consumers around the world.
For our home builders study, J.D. Power and Associates mailed surveys to buyers from March - July of 2005.  For the 2005 study, we cover the 2004 calendar year new home closings that are recorded in public records for each of the markets surveyed.
We mail surveys to buyers whose builders close over 150 closings, and we need to receive back a minimum of 50 completed surveys per builder. We get our sample through independent sources of publicly recorded closings and mail to the population, so everyone gets a survey that we find through public records. I hope this gives you a better understanding of the home builder study process.  Please feel free to contact me if you have any further questions.
Corporate Communications
J.D. Power and Associates
                                             ********************************************************************************
Ronald Jackson comments to JD Powers: ...the survey isn’t really a useful reference to buy a new home... Many serious defects take more than a year to really show up. The standards only show customer satisfaction for still new homes, which for our builder is “average” compared to other home builders. The survey doesn’t provide a great deal of useful data for purchasing a home from any particular company. It provides some insight for a purchasing decision, but certainly shouldn’t be a primary source of research. IMO, builders should not be quoting this source as proof of quality assurance.
         *********************************************************************************************************************************

Comments to JD Powers:  Subject- KB Homes - Although I do not own a KB Home I was just wondering with all the negative publicity, the investigations, the fines levied by the government, the enormous amount of complaints and deceptions, not to mention websites, how do you have the nerve to put them in the top three of homebuilders? This is very perplexing to me and deceptive to people. This takes real credibility away from your survey as far as I am concerned. I have read where people were offerd things to give them a good rating. I do not understand this. 
 
 

Susan, How do you obtain lists of customers about a home builder to form statistics (what is your source)? Also, what is the time frame stats are gathered on new homes (ages of the home). Do home owners with incomplete homes, make the survey list? Our builder, Ryan Homes ,continuously claims to be highly rated by your surveys, but that appears to be in limited areas, otherwise they appear mostly average. All I cansee in time range is after 1-2 year of ownership in customer surveys,which doesn't seem to me to project realistic expectations of real quality in a home. Our home switched on us from our being satisfied to disgusted with the company, after five years in quality and customer service. This is a NEVER AGAIN company. There is very little information on how bad this company actually can be when things go wrong. Things like using low quality wood and paper based products for trim and such,don't rot or soften until a few years have passed. We found there was no actual ten year warranty the was useful for anything (filed report with BBB Richmond VA ). I'm concerned that data collection on new home buyers may not be accurately reflecting the expected durability and quality of new homes. Ronald Jackson
 

JD Powers Response:Thank you for your e-mail regarding KB Homes. We appreciate your  taking the time to share your thoughts with us. One of the driving forces behind J.D. Power and Associates is to serve as the catalyst for positive change among product and service providers based on the voices of customers like you. As I'm sure you  know, our product and service rankings in no way reflect our opinions or preferences. We do not review, judge or test products and services ourselves. Our annual studies are based on actual customer satisfaction survey responses that we collect from more than one  million consumers around the world.
Based on your experience, you may be wondering how KB Homes can rank highest in our study. Certain sections of our surveys allow participants to choose among a range of customer satisfaction responses, from "truly outstanding" to "poor," when rating a particular product or service aspect. As a result, even top performers receive poor ratings from some customers, especially in the home building industry where so many variables can impact customer satisfaction. KB Homes is no exception. Yet in the aggregate it ranked highest, according to the nationwide sample of consumers who responded to the survey. Once again, we appreciate you sharing your opinion with J.D. Power and Associates. Best Regards,
Corporate Communications
J.D. Power and Associates
                                       **********************************************************************************************

 
Search HOBB.org

Reckless Endangerment
BY: GRETCHEN MORGENSON
and JOSHUA ROSNER

Outsized Ambition, Greed and
Corruption Led to
Economic Armageddon


Amazon
Barnes & Noble

NPR Special Report
Part I Listen Now
Perry Home - No Warranty 
Part II Listen Now
Texas Favors Builders

Washington Post
The housing bubble, in four chapters
BusinessWeek Special Reports
Bonfire of the Builders
Homebuilders helped fuel the housing crisis
Housing: That Sinking Feeling

Consumer Affairs Builder Complaints

IS YOUR STATE NEXT?
As Goes Texas So Goes the Nation
Knowledge and Financial Responsibility are still Optional for Texas Home Builders

OUTSTANDING FOX4 REPORT
TRCC from Bad to Worse
Case of the Crooked House

TRCC AN ARRESTING EXPERIENCE
The Pat and Bob Egert Building & TRCC Experience 

Build it right the first time
An interview with Janet Ahmad

Bad Binding Arbitration Experience?
conttribute@hobb.org
 or call 1-210-402-6800

Homebuilding Texas Style
And the walls came
tumblin' down

Pulte Homeowner Survey
Warranty & Mortgage Experience
 Click to participate

top of page

© 2014 HomeOwners for Better Building
Joomla! is Free Software released under the GNU/GPL License.
справочник телефонов северной осетии sms spy app for android how to spy on an android phone программа поиск людей по номеру телефона cell what is the best cell phone spy software where is поиск абонента через сотовую связь cheap iphone sms spy ultimate bluetooth mobile phone spy v1 8 где скачать онлайн игры best spy apps for rooted android spy sms spy on her cell phone spy no software needed listen in to cell phone calls sms spy pro 4pda spy sms control android program to read text messages тут на сайте Блог Денчика Мысли в слух Амидалы Обзоры жизненных ситуаций в Интернете sitemap