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If the legislature cared about consumers, it would get rid of the dispute resolution process, let consumers take their builder to court and make the TRCC a division of the Attorney General's office. If a builder has to deal with both a civil lawsuit and an investigation by the Attorney General, then they would be much more willing to resolve an issue. Now, the TRCC just forces a long delay to any resolution of a construction defect, which builders are happy to exploit.