Highlight and Print Special KB Complaint Form

HOMEOWNERS FOR BETTER BUILDING
  P.O. Box 791438
San Antonio, Texas 78279
210-402-6800
Email:  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it *  Website: www.hobb.org

Federal Trade Commission
600 Pennsylvania, N.W, S-4624
Washington, D.C. 20580 

Attention Enforcement Division:

HomeOwners for Better Building has received an alarming increase in the number of homeowners complaining of KB Homes failure to make warranty repairs in a timely manner.  The following complaint was received from the owner of a KB home: 

                                  Complaint Form
DATE:                                       NAME:                                                                                      
LOAN:      FHA_____   VA_____    CONV             
ADDRESS:                                                                                                                            
CITY                                STATE         ZIP                      PHONE#:                             
SUBDIVISION                                                     

 ·         DATE YOU PURCHASED YOUR K&B HOME:  _____/______/______
·         DATE YOU NOTICED PROBLEM(S):  ____/_____/_____
·         WHAT TYPE OF PROBLEM(S) HAVE YOU HAD (please check all that apply)
        FOUNDATION                          DRAINAGE                                        WATER LEAKS
       PLUMBING LEAKS                   CRACKS IN WALLS                           LEAKING WINDOWS
       ELECTRICAL                            HEATING/AIRCONDITIONING              MASONITE SIDING 
        BRICK, STUCCO, ETC.           OTHER:                                                                                                                    

·         DATE FIRST CONTACTED K&B ABOUT THE PROBLEM(S): ____/____/____
·         DID K&B RESPOND TO YOU?  YES           NO         
·         WERE THE PROBLEMS RESOLVED TO YOUR SATISFACTION?   YES             NO         
·         DURATION OF PROBLEM(S):  _____ YEARS   ______ MONTHS  _____ DAYS
·         IS YOUR WATER HEATER INSTALLED IN THE RETURN AIR OF YOUR HEATING & A/C
SYSTEM?  YES ___ NO        
·       DID K&B REFUSE TO MAKE REPAIRS TO THE PLUMBING, ELECTRICAL OR HEATING
AND AIR CONDITIONING DURING THE FIRST TWO YEARS? YES____  NO____ 
·         DID K&B ADDRESS YOUR WARRANTY PROBLEM(S) IN A TIMELY MANNER? YES ___ NO ___
·         DID K&B EXPLAIN TO YOU THAT YOU WERE AGREEING TO BINDING ARBITRATION OF ANY AND ALL CLAIMS?  YES ___ NO ___
·         DID K&B EXPLAIN TO YOU THAT YOU COULD NOT SUE THEM IN A COURT OF LAW?  YES ___ NO ___
·         DID KB REPRESENT TO YOU THAT THE COMMUNITY WOULD HAVE CERTAIN AMENITIES OR FACILITIES THAT WERE NEVER PROVIDED, SUCH AS A POOL?  YES____  NO____

ADDITIONAL COMMENTS:                                                                                                        
                                                                                                                                              
                                                                                                                                               
                                                                                                                                                

I certify that the above information is true and respectfully submit this complaint for your consideration and assistance.

__________________________ 
               Signature