There's no way to arbitrate this issue Critics, firms at odds on policy |
Tuesday, 30 July 2002 |
By Caroline E. Mayer The Washington Post. Arbitrators can limit an aggrieved individual's access to a company's documents, thus possibly reducing support for the complaint. Arbitrations are decided in private. Decisions are kept confidential, so consumers don't necessarily learn what the arbitrator based a decision on. And many consumer agreements call for the arbitration firm to be chosen by the company being complained about. Link: http://www.chicagotribune.com/business/printedition/chi-0207300207jul30.story?coll=chi%2Dprintbusiness%2Dhed
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