WELCOME TO THE PULTE NIGHTMARE HOME WEBSITE
DON'T SIGN AWAY YOUR CONSTITUTIONAL RIGHTS
We signed away our 7th Amendment Right to a jury trial when we signed a Purchase Agreement to buy a Pulte Home. This agreement had an Arbitration Clause. Be warned - don't let this happen to you...
This is an update in reference to our Pulte Nightmare Home. This is May, 2001 and we bought this house in September, 1996. Pulte still has not corrected our defective home nor have they made any contact since Dateline aired on April 17, 2001. This is typical of what Pulte does to homeowners who have problems. We do not live in our Pulte Nightmare Home but are still paying the Mortgage. We cannot rent it or sell it.
***READ THE DATELINE TRANSCRIPT IN IT'S ENTIRETY - CLICK HERE***
More than a million new homes are sold each year; many of them with something called a new home warranty. Those warranties include a promise by the builder to fix a long list of defects in the first year. But many new homeowners say they were surprised by what those warranties and the companies that built them did, and didnt do when problems arose. Datelines cameras went undercover to see what sales agents tell buyers about new home warranties in comparison to what those warranties actually say. Correspondent Lea Thompson reports.
Dateline NBC has a wonderful site set up for people who have problems and do not know where to voice their complaints. This link will take you to the Dateline NBC site where you can file with the Attorney General and Better Business Bureau in your state.
Also check out our "links" page for alternative methods for filing complaints.
BUYING A PULTE HOME IS LIKE GETTING HIT BY A TRAIN
- IT HURTS -
PHOTO - CUT FROM FRONT PAGE OF LOCAL NEWSPAPER
Boston Globe 4 day series on new homebuilders
MORE BOSTON GLOBE...
The following story appeared in The Globe Online:
Headline: 'Lemon' law sought for home buyers
Byline: By Walter V. Robinson and Michael Rezendes, Globe Staff
"In a proposal that could lead to a national precedent, the state's top consumer official said yesterday that new home buyers should have the same protections the Massachusetts ''lemon'' law provides for new car buyers, who can get their money back if serious flaws go unrepaired."
To read the entire story, click on the link below or cut and paste it into a Web browser:
Fox 21 interviewed our family and two others.
CLICK HERE TO READ LETTER THAT PULTE VP, JAMES P. ZEUMER, WROTE TO FOX 21
Our Familys Testimonial
Our family purchased a new Pulte home in September, 1996. Our first Christmas in our new home was a nightmare due to a water pipe freezing and bursting. We found that the pipes had not been insulated properly (they still freeze every winter). The entire downstairs had water damage complete with red mud and other debris that we could not understand since the water that was coming from pipes was clean and was not from outside. We found out that the carpet had been installed over the red mud and debris. When the water soaked through, the dirt came out.. We had to move in with our family in North Carolina for 10 days. After returning home, we found that Pulte had agreed to put a sealant on the concrete slab at our insurance company's request. They put a grease-like sealant on our floor that would not dry and the fumes were overwhelming. We begged them to find out why the sealant was not drying and why the smell was so overpowering. Our daughter was having coughing episodes that became worrisome to us so we called poison control. Poison Control stated that that sealant would cause respiratory problems and was not the type to be used indoors. Again, we were driven from our new home and ended up at a hotel for several days after calling the President of Pulte locally and advising him what poison control had told us.
After removal of the incorrect sealant and applying the correct sealant, we moved back into a house with all the furniture stacked up in one room and no carpet. After getting our house back to a livable condition, we noticed the hardwood was discolored again in our foyer and around our front door. It had already been replaced one time because of the water damage and was now discolored and peeling up again because of water leaking around the front door. Again, the floor had to be replaced. This was the second time in less than a year.
Now we had a problem with our front door leaking. Our homeowners Insurance replaced our floor once already due to the pipe bursting. Our front door and back door still leaks in our home. We have mold in our front door from the water intrusion. Now another problem to worry about with environmental hazards.
Last year another pipe burst in our ceiling and was due to an already damaged pipe installed or damaged at installation; noted by plumber. The plumber opened up the ceiling and revealed mold in our ceiling where the pipe had been leaking for some time without us knowing or seeing the water. This pipe could have been leaking ever since we moved in our home, and did not know it.
We also cannot live comfortably in our downstairs during the winter months. Our downstairs will not heat properly. We have breakfast most often upstairs and have to run a space heater to stay warm downstairs.
Our most serious problem exists with our structure. We can push on one wall and make our home shake as if we are having an earthquake. Our chandelier moves in the home on windy days. We are always aware of the possibility that our home could collapse! It is frightening to hear the wind blowing while inside our home!
We have a family to protect and have lived in this nightmare for over
3 (4 1/2 years now)!
We moved out of our nightmare home almost 1 year ago and we still continue to pay the mortgage. Pulte has not corrected our defective home and no resolution in sight.
WHAT WOULD YOU DO?
Suggestions Before Buying A New Home
1. Research your Builder.
2. Read your warranty booklet in it's entirety.
3. Talk to neighbors about their warranty and builders response to warranty
4. Know what you are signing completely.
5. Hire your own attorney. Don't use the builder's attorney.
6. Use your own real estate agent representing you.
7. Hire an inspector.
8. Research and use your own Mortgage Company. Research the rates as
9. Never sign anything you do not understand. (Hire an attorney to go over
all contracts and warranty plans).
10. Read your contract, warranty plan and any other documents you are
provided with thoroughly.
11. Get everything in writing about their verbal warranties or promises that
they may offer.
12. An FHA Loan gives you more recourse if you need to file a complaint against your builder.
The following organizations are dedicated to the protection of Homeowner's across our country: