"We're the expert in the situation in terms of how to correct the situation - how to service that particular problem. And the consumer has the right to come back to us and say,  I'm not satisfied with this repair. Please do it again.' And we will come back and do it again." 
Jim Zeumer Pulte's VP of Communications. on Dateline's "Reading the fine print"
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This home has OSB which became wet and began to swell. The homeowners have been waiting 3 months to get the OSB replaced. OSB when wet tends to come apart and swell. There is a class action settlement against Louisana Pacific for their OSB product. This is a plywood like product made of lots of wood chips glued together. See more pictures below.

     
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