Kurtis Ming
Reporting
Feb 12, 2007
(CBS13) SACRAMENTO A Roseville family's plumbing burst and their home was flooded, leaving them with a sinking feeling. When they say the builder wouldn't help, they called Kurtis Ming.

They were warned about possible faulty plumbing but the warning came too late, and that's when their world burst.

Lisa Schodorf remembers getting the panicked call from her daughter this summer.

“Our house is completely flooded I mean everywhere it’s flooded. I'm not just saying a little water...its flooded,” she says.

When she got home, she couldn't believe the damage. The toilet supply line in the downstairs bathroom burst causing flooding throughout the downstairs. Pictures show a soaked floor, baseboards, even seepage outside onto the patio.

And a letter proves the builder, Beazer Homes knew it could happen.

The note claiming the toilet supply line could be defective showed up 10-days before the flood.

“I received a letter on the 18th of August. I called the same day. They told me they weren't able to come out till the 26th of September,” says Schodorf.

Which was about a month too late. Sound familiar? Weeks ago we told you about Scott Wall of Roseville. Back in September, on the second floor of his home built by DR Horton, water poured from the light fixtures and down the stairs - an inch of water on the ground floor. His neighborhood also received a letter from DR Horton 3-weeks earlier, warning the toilet line may be defective. But after the floods, both builders promised the families they'd fix their homes.

“They made grand promises they said they had a crew of people to come in to do it and could get it done,” says Scott.

But both Scott Wall and the Schodorf's say their builders came in, did all the immediate repairs, but then wanted to use cheaper materials when it came to everything else. So in 5 months, their homes still have not been put back together!

Both families got Kurtis involved. DR Horton never returned our numerous calls over the span of 3-weeks. Beazer did.

We wanted to know, what's the problem with giving the Schodorf's the same carpet they had before? Beazer says it was a misunderstanding. They thought the Schodorf's were asking for something better than they had before. They agreed to pay for the exact carpet the Schodorf's wanted, and even threw in extra carpet for their bedrooms.

As for Scott Wall, he is still waiting for answers from DR Horton.

We hear a lot about people battling their builders. If you've got a damaged home, and you're not getting anywhere with the builder, you may want to turn it over to your homeowners insurance company. Then your insurance company can duke it out with the builder.

http://cbs13.com/consumer/local_story_044010911.html