Brante Sampey just moved his family into a brand new Beazer home right before the New Year. He says, "When walking through, we realized many things missing like a tray ceiling that we paid for and the entire bath was pieced together and it's incomplete." Brante's master bathroom had no shower door, temporary sinks and counter tops. He says he was told at closing it would be installed with-in a few days, but that got delayed. He tells Troubleshooter Diane Wilson, "I was told the paperwork has been messed up and the order never went in and which is why I'm waiting still."
Besides the missing bathroom items, Brante felt he should be reimbursed for the missing tray ceiling in the master bedroom, which is a standard feature for his home. He says, "The whole time I'm trying to find out what I paid for the feature." Beazer's local CFO did tell Brante it costs Beazer $850 dollars for the feature, which the CFO did offer Brante an $850 dollar gift card. But Brante felt he should be reimbursed what it cost him. According to Beazer , if the tray ceiling was added to any other Beazer home where it's not standard, it would cost the homeowner $2,000.
Downstairs in Brante's home he found problems with the pantry, with different shelves than those on the model pamphlets. Brante tells Troubleshooter Diane Wilson, "I pointed out the shelving in the pantry and they tell me what's on paper would require customer shelves which we thought we were getting and he said that was beyond the budget for this house." But Brante's biggest concern was outside his home. His garage roof line goes right into one of his shutters. He tells Troubleshooter Diane Wilson, "It was brushed off as well it happens and we make it look as best as it could."
Brante e-mailed Eyewitness News and I called Beazer homes. Reps said they were already aware of Brante's issues and were working with him and would continue to work to resolve the issues to Brante's satisfaction. Within days, Brante's master bathroom was complete, his pantry got measured for new shelves, and his roof line was corrected. The local CFO of Beazer, Bert Radford even visited Brante. Bert tells Troubleshooter Diane Wilson, "We want to make sure every Beazer home customer is happy and I hope we resolved the situation." As for why the roof line problem happened, Bert says, "It was the first time we built the floor plan and we don't get a chance to walk every floor plan and any time we figure we have issues we work quickly to get it resolved and make sure the homeowner is happy." And Brante is satisfied and very happy with the end result.
And as for the missing tray ceiling, that's a standard for Brante's home. Beazer gave Brante a $2,000 gift card for that missing feature and to cover all the troubles he's gone through. And besides the problems we mentioned, Beazer also took care of a few other issues Brante had when he moved into the home.
http://abclocal.go.com/wtvd/story?section=troubleshooter&id=4959791
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By Diane Wilson
