Interview on PBS's Nightly Business Report
Google CEO, Eric Schmidt Forecasts His Company's Future
Monday, February 05, 2007

ROGERS: In a recent piece that you wrote for "The Economist" magazine, you said that the last few years have taught us that business models based on controlling consumers or content don't work. Could you explain what you meant?

SCHMIDT: Almost all of the historic models have limitations in what consumers could do. You could only watch television on a television. You could only listen to radio on a radio. Technology now allows you to mix and match, to do anything you want. The business models that empower end users are the ones that will win. The business models that say no to an end use will ultimately be replaced by one that empowers end users because eventually the consumer gets what they want.
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Presently, many new house buyers bear the economic burden of a faulty business plan executed by some corporate/public new house builders because there is no effective system in place, other than the goodwill and good faith of the corporate/public new house builder, to ensure that the new house buyer is not stuck with the costs and emotional turmoil of shoddy or defective construction.  As this web site and others attest, corporate/public new house builder goodwill and good faith is strictly voluntary, often times entirely absent, and the result is the consumer abuse we witness today.  If Mr. Schmidt is correct, in that eventually the consumer gets what they want, then perhaps our efforts here and elsewhere may be part of the solution which helps new house builder responsibility and accountability for the product they produce, become a reality.