I don’t think it’s a question of the definition of a “Showcase Home.”  It also doesn’t mean whatever your builder says it should mean or what you mean.  Basically you bought a used model home that needed some specified cosmetic repairs and replacements, which also came with a new home warranty. 

Unfortunately, you should have specified exactly what you wanted replaced that showed ware and tear in the house before signing the purchase contract.  I believe it was up to you to define what your expectations were about what you wanted to be replaced when you signed the contract to buy the home.

Just because you noted it on the walk through does not mean the builder was willing to change out those items.  The purpose of a walk through would be to assure that the home was in the condition agreed to in the purchase contract before you closed on the house.

Did you ever think the builder's sales person was not really looking out for your interest.

Now a day it’s almost impossible to get builders to do warranty work on a brand new home with all new components.  For the most part a new home warranty is worthless and most people don’t get even minor or major defective repaired on new homes.

If you thought the builder was conscientious or even concerned about having satisfied customers, welcome to the real world of an industry that only looks at the bottom line.  The overused catch phrase “Customers Satisfaction” is nothing but a false advertising phrase.  Cars come with a better warranty and a better record of “Customer Satisfaction,” than a home.

I am truly sorry that you like so many have been misled by a builder's slick saleslady.

Janet Ahmad