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| Register Your Builder Complaint |
Please let us know what has happened to you, and let us know if you would like to help us make buying new houses safer.
Tell us your story. click here
LaNell Anderson
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posted 31 December 2004 10:25 CET
We contracted to have a custom home built 7-1-04 to be completed 12-15-04. The foundation was placed 10-23-04 and we immediately knew it was defective. Very poor workmanship was used and we ended up with about 15 items or more created by the concrete sub that were not to code. In learning the code in rarely enforced in Texas Counties I began to investigate. I was thrilled to learn of HOBB.org and this site and Janet have been very helpful. We were able to get detectives to file criminal charges against our builder yesterday and we found out we can file our own claim against our builders "builder's risk" insurance. That is our next step. The builder has collected a good sum of money from our mortgage company and the only thing he has delivered is a defective foundation. I spoke with an attorney at TRCC and found out that our home must be "substantially complete" before it would fall under the rules of the TRCC. Thanks Janet. |
JLRivera
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posted 30 December 2004 09:45 CET
My husband and I are so frustrated that we have been submitting our warranty items to Centex for 4 months straight now and they are flat out ignoring repairing the most serious items (including a leaky window that is causing damage to our walls and floor!) At first they would schedule a day to come and make the repairs and then not show up or only a few of the persons scheduled would show up and now the flat out do not even respond to your requests. Our most recent request to have the leaky window repaired is over 20 days old and not a word from Centex. And don't even get me started on their lack ability to give full disclosure on lot restrictions before they have your downpayment. Due to the headache of trying to deal with warranty issues and other flat out dishonesty - I would NEVER buy another Centex home and recommend you do not buy one either. |
ROYCE
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posted 29 December 2004 14:57 CET
I HAVE OWNED A KB HOME IN ROUNDROCK , TX FOR APPROXIMATELY 2 YEARS NOW AND HAVE BEEN HAVING PROBLEMS THAT CONCERN ME. I HAVE SPOKEN TO ANOTHER FELLOW WHO LIVES IN MY SUBDIVISON AND HE HAS HAD THE SAME PROBLEMS AND WORSE . HIS HOUSE IS 4 YEARS OLD. MY PLUMBING KNOCKS WHEN MY UP STAIRS BATHTUB IS RUNNING. ALL MY SHEET ROCK IS CRACKING ALONG CIELING AND FLOORS. A DOOR WONT SHUT . MY BACK PATIO DOOR LETS WATER IN WHEN IT RAINS AND I THINK I OBSERVED MOLD ALONG THE BASE BOARD BY MY PATIO DOOR. THE CEMENT ON MY LIMESTONE INFRONT OF THE HOUSE IS CRACKING. NOW ...I TALKED TO THE FELLOW LIVING IN MY SUBDIVISION AND HE HAS A FLOOR PLAN SIMILIAR TO MINE. HE TOLD ME THAT HE HAS A WINDOW THAT LEAKS MOISTURE AND THAT IS CLOSED OFF TO THE REST OF THE HOUSE IN THE ATTIC. THIS CAUSED HEALTH PROBLEMS FOR HIS FAMILY. HE SAID THAT THE WINDOWS WERE DEFECTIVE AND KB KNEW IT AND WOULDNT DO ANYTHING ABOUT IT. I DONT WANT TO BE HIM IN 2 YEARS. I AM ALREADY SEEING PROBLEMS SIMILIAR TO HIS AND I WOULD LIKE TO HEAR FROM OTHERS IN MY PREDICTAMENT. EMAIL ME AT SALSAROYCE@AUSTIN.RR.COM OH YEAH MY UPSTAIRS FLOORS CREAK TOO LOL |
Ruth & Rex Gentry
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posted 28 December 2004 20:06 CET
Lennar promises EVERYTHING INCLUDED (We did not know that it included a CRACKED SLAB) Our Lennar sales rep. had discussed the cracked slab with our neighbors but failed to mention it to us. This crack went the entire width of our home-- our slab was literally in two pieces. We were devasted when our inspector found it (after we had been in our home 11 months). We fought with Lennar for a year and they treated us very disrespectfully but eventually repaired the damage. However, I would never recommend that anyone purchase a home without an inspector and just because a company has the word integrity in their advertising does not mean that they know what that word means. |
NDL
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posted 27 December 2004 18:23 CET
Oh wow, where could I begin?
Lets start off with.. we were approved in June or July of 2001 and were promised a new home BY Thanksgiving of 2001 as building would start in August 2001.
Our move in date was APRIL 12, 2002! I guess that was all the red flag one would need, but that whole, size for $ thing and the fun of that showroom for 2 25 year olds was overwhelming.. and blinding.
Needless to say weve had our share of problems.. the HIKE in monthly payment due to "miscalculation" of escrow- dont know HOW I havent had to forclose.. (thanks be to God ...& CitiMortgage I guess)BUT, that and the french door that has been replaced, the weather stripping that has been replaced every 4-6 months, the squeeky floors, the diagnol cracks in MOST of our walls, the funky smell in the upstairs bathroom... While all of this is a concern, I WILL SAY THAT OUR CUSTOMER SERVICE people have been very good at fixing it- BUT my concern is for whats lying UNDER and INSIDE my home...
Im looking for individuals in the Austin, Pflugerville, Round Rock, Hutto area... we are going to try to get some movement going on.
I LOVE MY HOME, dont get me wrong, but dont want to be stuck to it forever because we cant sell this forever shifting moldy SOB!!
PLEASE ALSO CHECK OUT HTTP://KBHOMESUCKS.ORG /> Round Rock ,TX |
natalie shanks
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posted 19 December 2004 15:28 CET
KB home in Round Rock. The walls are unevenand buckle out in the mster bedroomand living romm outside wall. I have two electrical out ltes that have never worked. Rainwater floods the kitchen floor with heavy rain, through the sliding glass doors. The master bath toilet runs, I have to turn off the water after using te toilet. The kitchen sink disposal has never worked. The hot water in the laundry room have never worked. Even with brand new washer. The siding buckles in the back wall where the builder damaged the wall with a bulldozer during the building process. They "fixed" it, but, now it buckles out. The corner siding is not straight. The plaster surface is craking off the wall in the stair way. Can't get to the "attic" opening in the master bedroom because od where they cut the hole. |
Christine Bell
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posted 16 December 2004 16:47 CET
I purchased a Rehoboth Beach Home from Joseph Capano Homes www.capanohomes.com of Delaware in 2004. Between the poor building code inspections and the problems with the house I really regret buying there. Our 1/2 million dollar home was presented to us on closing day with a boarded up window (which 7 month later still has not been fixed) heat that wasn't working, a leaking window, A/C that was not hooked up, a dishwasher that drained all over the floor and down the walls, and that's only part of it. For 7 months it has been like fighting a world war to get things fixed. We had flammable plastic dryer vents, agaisnt code, others just were given a bucket of water for their dryer duct, and the immigrant mexicans were helping themselves into our homes to live there while we were away. It was pretty disgusting. We are over a barrel because by complaining, we run a risk of even slower repairs, but I don't care anymore. BEWARE. I feel I should warn others to beware. We have a pool without a chlorine system, an ugly chain link fence, etc. I bought early and expected normal. I feel ripped off big time, and helpless because the inspectors did this by passing with repeated violations that I should not have to address. Not my job. Why do they exist? |
stephanie wilson
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posted 15 December 2004 23:39 CET
My 10 year old Kaufman and Broad home in Santa Clarita has a major mold problem throughout. Apparently the concrete was either not pure or there was a crack in the moisture barrier. (It look like a leak will be ruled out.)
Please contact me if you have similar experience at K&B and know how to prevent and if you won your battle. |
Prince
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posted 14 December 2004 10:54 CET
We purchased a home from Goodman Homes. Their homes look very nice. Beware, quality is not a concern for Goodman Homes.
I was told my home is not in a flood zone. Developer did not get FEMA work done prior to Goodman selling homes. Now being forced to get flood insurance. |
Paula Lehmann
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posted 13 December 2004 13:46 CET
I purchased "newly constructed home" on September 10, 2003. Shortly after moving in, I learned and confirmed with previous buyer who had a contract on the house, that the house was flooded (water pipe broke in the upstairs bath resulting in continuous water flow for 48+ hours)." The builder did not disclose this information to me. When I inquired with the builder about this matter, I was first asked "Why do you want to know anything about it?" "Why do you want copies of repair orders and/or invoices relating to the repair of the flood damaged floor?," "I assure you everything was repaired to standards," and lastly "I'm not sure we still have the documents you are requesting."
They assured me they replaced the floor in the bath and bedroom, but they "did not." I pulled up the carpet and found a warped floor, and they had used floor leveling agent in excess of ¾." The city inspector looked at the floor and confirmed floor is warped. Also, the builder did not get new permits to do the repair work as required by the city (obviously, because there would be a paper trail).
If they are going to be dishonest about repairs made to the house, then one can only assume they did not follow flood clean-up guidelines. The water pipe that broke in the bath sprayed directly at a bedroom wall (near top of ceiling), flowed down the stairs and out the front door, as well as the garage door and to the street for at least 48+ hours. It may have been longer than that, I can only confirm 48+ hours.
What are builder disclosure laws in the State of Texas? I want the builder to buy the home back and compensate me for all improvements I have made. I am asthmatic and do not want to risk the health hazards affiliated with flood damage and improper clean-up. Also, I do not want the burden of having to disclose this to a future potential buyer - I shouldn't have to. I know I have to go through the arbitration process... any suggestions? |
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