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Ross and Irma
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posted 6 July 2005 21:13 CET
Below is a list of some of the on–going problems we have with our KB Home:
• Mold
• AC unit broke down
• Plumbing leaks
• Front door not square or sealed properly
• Kitchen floor unlevel
• Visible beams in the ceiling
• Wavy walls
• Uneven window framing
• Windows unable to open
During our final walk through, the Construction Superintendent and Customer Service Representative informed us that we needed to finish the inspection in a hurry. I asked “why”, and was told the CSR needed to get to the airport to pick someone up and the Construction Superintendent was going to his other job doing Custom Homes for his dad. I mentioned that we could re-schedule the walk through, but we were assured that all repairs and cosmetic touch ups would be done to our satisfaction. Later we tried to contact the Construction Superintendent and we were told that he no longer worked in our Subdivision and the new Construction Superintendent had no idea about these promises. We tried to have these repairs completed when work crews were in our house to fix other problems, but to no avail. Three years later, we still have repair notification tape in our house.
• Problem: Leaky windows both upstairs and downstairs.
• KB Explanation: "Condensation"
• KB Solution: We were told to limit the amount of times we opened the front door. We asked “why would it only affects some of the windows and not all.” We were told, “don’t know why.”
• Result: Leaky windows both upstairs and downstairs.
• Problem: Unbearable difference in temperature between the upstairs and downstairs rooms.
• KB Explanation: "It’s your imagination"
• KB Solution: After numerous requests the AC technician takes a reading and there is an 11-degree difference between the upstairs and downstairs. KB puts a mini-blind in one bedroom and recommends that we leave the door to that bedroom and the upstairs bathroom open at all times. KB also adds an electronic temperature control switch.
• Result: Unbearable difference in temperature between upstairs and downstairs rooms.
• Problem: Creaky floor upstairs.
• KB Explanation: "That is to be expected"
• KB Solution: Nothing is done.
• Result: The entire floor upstairs creak and now there are noticeable waves.
• Problem: Wind coming through windows and electrical sockets.
• KB Explanation: "We build our homes with the proper insulation."
• KB Solution: "This would be a good weekend project for your husband." "He can seal the sockets, and put up heavier curtains".
• Result: Wind coming through windows and electrical sockets. |
Doug & Lia
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posted 6 July 2005 21:08 CET
After, months of searching for a new house in the Austin area we were excited to find Kaughman & Broad Homes, now KB Homes. We were sold on the idea of more space/no frills. Filled with all the promise of the perfect investment our ideal starter home has proved to be our worst nightmare!
In the summer of 2001, we were married and moved into our 2100 sq.ft. KB home. Within a week of our final walk-through our Trane air conditioner went out. The quality of the Trane air conditioner was one of KB’s selling points. I first passed it off as a fluke. Luckily it was still under warranty. We have since learned the system KB chose for our home is adequate for a 1500 sq. ft. home, not 2100 sq. ft. This would be the first of many shortcuts we would find were taken when building our house. A month later our French doors began leaking when it rained. We called KB, they came out twice. The doors still leak to this day. We had a jagged hole left under our kitchen sink where it was apparent the finish out around the pipes was done quickly and with little concern for completion. KB came out and put a patchwork of wood around the pipe (see picture) to cover up the hole. Thank goodness it's under the sink out of site. The same "high quality" workmanship went into repairing one of our back patio cement steps KB somehow managed to chip while completing our house. This "fixed" step now looks like a spot on a new car bumper that has been repaired with bondo and primmer (see picture) while the other steps are a nice white cement. This may sound trivial, but it illustrates KB's lack of concern for quality workmanship or repair.
Of course, our KB home suffers from many of the construction problems KB has deemed as "normal" such as cracks on the ceilings and walls that continue to get worse, about a ten degree temperature difference between upstairs and downstairs, creaky stairs and floor upstairs, nail pops, and moisture/decay of sheet rock around windows. We also have problems that started to present themselves two to three years into the picture such as visible beams on upstairs/downstairs ceilings, exterior hardy plank buckling/coming off, cracks on foundation, doors will not stay shut, and the automatic garage door continuously malfunctions (repairman's explanation after numerous visits is "it's due to your house shifting").
Upon completing our first year in our KB Home Lia began to suffer from major respiratory ailments. She was in and out of the doctor’s office and hospital. She was put on doses of steroids to control her onset of asthma. Ironically, three and a half years later, a month before Lia was to deliver our first child we would come to find out we had mold behind the faux octagon window that is on the front of the house. This faux window backs up to Lia's closet. One can only imagine the light bulb that went on in our heads when this was discovered! Apparently this window was installed backwards leaving holes exposed (see picture) for water to enter into the wall of Lia's closet. We explained this to KB and they have since admitted to the problems associated with these windows. We had the mold tested by a professional. Although, his findings were that the mold is not at a toxic level at this point, anyone with a compromised respiratory/immune system or an infant should not be exposed. This room was supposed to be our new babies nursery which we had just finished painting and decorating. This news was very disappointing and frustrating for Lia who had looked forward to using and enjoying her new nursery with our baby. I had no idea how important a baby nursery was to a new Mother. By this point our new home warranty had expired.
Prior to us becoming aware of the mold problem we had decided to put our home on the market. We had lived in our home for two years and were ready start a family and move on to a bigger house. We felt confident we could sell our home because we had made some upgrade improvements including Italian ceramic tile, wood floors, custom paint and crown molding. We put our home on the market complete with a virtual tour on the web. The virtual tour generated a lot of interest and calls to our realtor. However, to our dismay, other Realtors would call and say something to the effect of "I have a client who is interested in your listing... it looks great, it's in the right price range, who is the builder?" After this happened enough times, our realtor did some follow up and found out that the other Realtors were advising their clients against purchasing a KB Home because as one stated "I can't ethically put my client in a KB Home." Apparently, KB's negative reputation had preceded itself unbeknownst to us. After nine months we decided to take it off the market. Our realtor has since decided to never list a KB Home again. Many of her colleagues have done the same because of similar experiences. What chance do you really think we have in selling our house when we now also have to disclose the mold problem and builder defects?
Houses are generally supposed to appreciate in value. One would think they should last as long as one has a mortgage (fifteen to thirty years). However, with what we have experienced with our KB Home it seems as if KB has found a way to build in obsolescence into their houses.
Something to ponder, when we met with two high level KB executives to discuss KB’s definition of the "normal" problems with our home. I asked them point-blank do you live in a KB built home? They both answered "no". |
Steven Manni
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posted 6 July 2005 06:35 CET
Please note this complaint depicts my version of the events and is true to the best of my knowledge. I am sure Creative Homes has their own version and I highly recommend that you contact them for their side of the story.
I contracted with Creative Homes to design and build a custom home for my family in their Blueberry Knoll development in Norton Massachusetts. Shortly after moving into our new home we experienced a basement full of water. The basement floor was covered in large cracks and the water was percolating in. Creative Homes installed one sump pump and claimed that it solved my water problem. Within the first year the problem re-occurred several times. Creative Homes installed a second sump pump and the problem continued. Next, they claimed that their use of continuous footings under the lolly columns was damming the water and preventing it from reaching the sump pumps. They decided to cut pathways between the footings and for the third time claimed that they solved my problem. Please note, they never mentioned that their decision to utilize continuous footings was in direct violation of our approved blueprints and therefore was a breach to our contract.
Per Creative Homes request we provided a punch list of issues at the one year inspection. On that punch line was a line item that stated “Water in basement. How do we know the problem is resolved?” I wanted assurance from Creative Homes that I did not purchased a lifetime of basement water problems. Creative Homes assured me that they solved my problem. As this problem occurs sporadically throughout the year, I had no way to dispute this claim. I took Creative Homes’ assurance as their oral commitment that they had indeed solved my problem and if it was not solved they would do the honorable thing and stand behind their product.
The next spring and every spring thereafter, I’ve had a basement full of water. I called Creative Homes and was told by Bill Griffith that as my warranty had expired, I was on my own even though one year earlier he personally assured me that Creative Homes had solved my problem and would stand behind their product. Creative Homes felt no legal or moral responsibility to fix the problem that they created and failed to properly rectify during the warranty period. Please note, given that this problem has occurred every spring and sporadically throughout the year since we moved in, leads me to conclude that Creative Homes’ claim that recent changes in the water table is causing my problem. This has been an ongoing problem to the same degree since we moved into our Creative Home.
Recently I became aware of that fact that my contract with Creative Homes, via the approved blueprints, explicitly states that the footings are to be individual 30” x 30” by 10”, unless otherwise noted. The blueprints specified continuous footing on the walls only, not the lolly column footings. As Creative Homes took it upon themselves to use continuous footings on the lolly columns, I feel that Creative Homes breached the contract. Had I been aware of this breach 12 months ago, before the statue of limitation expired, I firmly believe that they would have been liable in a court of law.
My neighborhood was exclusively developed by Creative Homes. As they sold themselves to me as an expert builder/developer having recently developed 300 homes in the area prior to mine, I had every reason to believe that they would take every precaution to ensure that they delivered a high-quality home. I have a cranberry bog on my front lawn and a pond behind my house. One of my nearby neighbors who moved into their Creative Home several years before construction on my home began was still experiencing basement water problems until Creative Homes recently assisted them with the installation of a perimeter drain system. As Creative Homes knew about this issue and the water surrounding my home before construction on my home started, they had an obligation to offer me additional protection. For example, they offered to install a perimeter drain system in another of my neighbor’s home for a nominal fee during the construction process of their home.
I am very concerned that the water is eroding the steel lolly columns which will likely lead to a major structural failure, mold is growing which will eventually lead to health problems for my family and I’ve lost the use of 1/3 of the space in my home. I was promised a high-quality home for my family and was assured that Creative Homes solved my problem while it was under warranty. I want Creative Homes to do the honorable and morale thing and stand behind their product and their assurance (oral commitment) that they solved the problem so that my home is safe, healthy and fit for its intended use. I have several quotes from local, leading basement water-proofing companies for approximately $10,000. I want Creative Homes to pay this amount to have this problem finally rectified. |
Stacey Maziarz
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posted 5 July 2005 09:38 CET
Our home in Arizona, built by McCreary Homes of Tucson Arizona, was ridddled with defects. Water poured through walls, wrong materials were used, our ceiling in the great room sagged and started coming down, termites infested the house - and the builder sued us for his last draw! To top it off the local builders association - Southern Arizona Homebuilders Association (SAHBA) stands behind this builder in their "Certified Custom Homebuilder Program". There is no justice for the home owner in Arizona. Current laws are tilted towards the builder. Defending the lawsuit caused us to lose the home, file for bankruptcy and has almost destroyed our family. You can read about our struggle at http://www.MyMcCrearyHomeSUCKS.com/ |
Steve Connolly
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posted 27 June 2005 21:07 CET
Front Door improperly installed, (door hits the sheet rock before the jam causing damage) It is a door meant for 2X4 construction but the wall is 2X6 framing. Brand new roof improperly installed (causing the rain water run off to run behind the gutter causing water damage), and Improperly installed siding (buckling and unfinished sections of siding) and second floor deck is falling away from the house and cannot be used for fear of total failure. |
Emerick & Elke Worthington
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posted 21 June 2005 19:05 CET
We had a home built by 3Pillar Homes in the Columbus,Oh area, and it was a disaster. The builder refuses to come in and fix the problems in our home, unless we sign a wavier releasing his company from all warranties on the home. The home is not even a year old. We are the only fmaily in the neighborhood he is doing this to, as far as signing their warranties away, and refusing to fix their homes. I am not sure if it is becuase I am blk/american indian and my wife is german, and white.
Our walls are not square, front door will not close well,blows open when the wind gets above 20mph, refused to do a one year walk thru,unless I signed the papers. All we wanted was to have the house fix. My wife wanted to do this home on her own, and I stood back while in school, and they took advantage of her, we have no final inspection, no mechanical inspection, no occupancy permit, the temp expired. We had a cap on our sewer vent pipe on the roof, and were smelling things,and everyone was getting sick, then out of the blue my wife went blind in here right eye, from a BRAVO, which is a blood clot. Took evrything to get thing cut off, have't had a problem since, but my wife has lost her sight in that eye for good. No one wants to take the blame for the construction of this home. Can someone help up? |
Nell Bess
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posted 17 June 2005 20:27 CET
Just wanted to remind anyone in the Austin/San Antonio area not to use Bob Davis/Robert Davis as a builder. He is a crook big TIME! He stole over $1000,000 from us. He lives in Spicewood. He is a fruad. He is definitely not someone you want to buy your home. Anyone can contact me for more information. Just beward of him! |
Keith & Cathy Montz
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posted 17 June 2005 14:09 CET
This letter I am sending out to many Organizations so that they can be aware and inform others such as Masons, Contractors and Homeowners alike. Some Individuals I have to send e-mails separately. Some Individuals may have never seen brick like this before and many Contractors and Brick Masons who have spent their entire career in this Industry have stated this to us upon seeing our home. There are others besides us that could have this Particular Brick and have no idea where to go or who manufactured it. Perhaps, the original owners sold the home and never told them and somehow it has been lost thru various owners over time. All Companies care about selling their Product but not all care about Customer Service.
Differences of Acme Brick vs. U.S. Hanson Brick in Customer Care
It is amazing to me how these two well known competitors are so different is their Customer care when they both sell a product which is so valued in purchasing or designing a home. Many people should investigate before they make these important decisions in purchasing a Brick Product.
There are those out there who have purchased a home and have no idea what type or who manufactured the Brick on their home or who they can go to if they need assistance regarding these products.
But I can tell you from first hand experience if you have the time to wait for years regarding any type of customer service then the perfect Brick Dealer for you is “ Hanson Brick”. If you have any questions at all and want speedy customer service then the Dealer for you is “Acme Brick”. If you are unsure of the type of Brick that you may have, I’m sure you can call Acme Brick and they will try their best to assist you. But, since your home is your most prized possession remember Acme Brick is the only one in the Brick Industry with the Good Housekeeping Seal.
Back in 1993 we began building our home and moved into our Dream home in 1994. Upon moving in we began noticing the surfaces of the Brick in the construction of our home began disintegrating. It was not very noticeable until 2001 in where we started our nightmare by contacting the supplier in which we purchased our brick through. Upon contacting the supplier they immediately offered not only to supply us with a new Brick but to double the order and have it delivered the very next day free of cost. We explained to the supplier what we didn’t need was more Brick but to have this problem resolved that we needed not only brick but someone to remove and install this new brick. At this point in time the supplier went back to the Manufacturer
of the Brick. After much time went by and many attempts to call Supplier and no phone calls returned we then took it upon ourselves to call the manufacturer of the brick was Hanson Brick. Hanson Brick informed us that they were not responsible for our brick because they sold the plant in Holly Springs, Mississippi to Acme Brick so they were the ones that we should forward this compliant to because Acme Brick owned the Manufacturing Plant now. Well, we then contacted Acme Brick and told them of our problem with our Brick and we did not have to wait long for a response at all because they stated that they would have someone out within the week and perhaps sooner. We informed Acme Brick that we had purchased our brick U.S. “Driftwood” back in 1993 and Acme Brick informed us that they did not manufacture U.S. “Driftwood” and had indeed purchased the manufacturing Operation in Holly Springs from Hanson Brick in June of 2001. Acme only purchased the plant not their Brick and did not manufacture any of their products so it was Hanson Brick that we needed to deal with. Acme Brick was honest and apologized for us getting the run-around with the problem we were having regarding our Brick. From that moment we have regretted purchasing any of Hanson Brick Products as they were trying to blame another company and have they correct a problem that was not theirs to begin with.
We kept pursuing this and repeated to call the Supplier and many times were told that he could not get in contact with a Hanson Brick Representative. We finally contacted the Supplier and he then told us that a Hanson Brick Representative would come out examine our home and take pictures of the brick..
The Representative from Hanson Brick came to our home several weeks later and finally admitted after many attempts of trying to change the subject did we learn the truth only after informing him we knew about the purchase of the Holly Springs Plant. We did not want to hear about that this was a Acme Problem we just wanted answers to our questions once and for all. He then with hesitation told us that the Hanson Brick Company did in fact manufactured this particular type of brick called “Driftwood” that we had on our home and the Company quit manufacturing it and even discontinued it because of the defect regarding the surfacing and facing process and the entire line of this particular type of Brick . When he took pictures of the outside of our home regarding the Brick we invited him inside as well in order to take pictures of the Brick inside our home he then stated, “It was Not necessary.” Why it was not necessary to examine the brick inside our home, the Brick was doing the same thing? Why not step inside and take pictures of the same defect of the Brick?
We were then told to get estimates for removal and reinstallation of the brick all 5000-6000 pieces and we did as we were told by Hanson Brick because they only needed one estimate. The estimate was then over $20,000 and then at this time now Hanson Brick stated they needed another 2 estimates. We had a very difficult time finding reputable contractors to do this type of a project. It was approaching Winter season and the construction work that was needed was a major job which entailed removing and replacing brick from the outside and inside our home as well. Our family consisted of 5 members three of which were teenagers and 2 were graduating High School and preparing to go to college in the spring. Where was a family of 5 going to live? (I can just imagine the problems I would have sending Hanson Brick a bill for food for three teenage boys, one of which had earned a University football Scholarship.) Hanson Brick never stated that they were going to pay for the damage that their product caused or the inconvenience it was going to cause. Maybe they were hoping that we would sell our home and the problem would go away as maybe it had done with others.
Now, as of this year with no communication from either the supplier or Hanson Brick we again tried to contact Hanson Brick to resolve this problem and it has been through the Area Sales Representative who forwarded it on to someone else in Management so we wait again who in turn forwarded it on to the Legal Department to await for their decision and that was another wait then it was turned over to another member in Hanson Management in order for a report of the complaint to be filed which is given the Complaint Number #05184H The complaint that we made in 2001 that included the records of files with pictures of our home taken by Hanson Representatives had disappeared and Hanson Brick stated to us they have no record on file of anything. At this point our complaint # 05184H had been forwarded to Senior Quality Control Manger of all North America. Since the file had mysteriously disappeared he has informed us that he is beginning a New Investigation. We ourselves had to inform him that the Supplier of our Brick still had records of our complaint back in 2001 in his possession and the file contained e-mails with top Hanson Brick Management and the names of Individuals that he had contacted for us which some are still employed and have moved up within the Hanson Brick Organization. This file also contained the pictures of our home that were taken back in 2001 by Hanson Brick Representatives which had to be faxed only to be reviewed by this Particular
Hanson Representative a week later.
This individual has stated in e-mails that by looking at the pictures of our home in which he thinks that he needs to visit in person and from what he can tell only a few of the Defective “Driftwood” brick need to be replaced based on Pictures! Pictures I might add that were taken by us since they had nothing from 2001 which were needed to file the complaint.
At this point in time we still have not had a Representative of any type from Hanson Brick examine our home once again. Why again must we wait 10 weeks before someone comes out and physically examine the problem once again? Surely Hanson Brick has Representatives within this area that are qualified enough to make a determination as to the Brick problem? You can not remove only half of a brick wall or fireplace or chimney. I have even asked Contractors this question and they laugh and ask me who said you could do that and I truthfully say Hanson Brick says you can. I will not state in this letter what has told to me after that. How can records of complaints mysteriously get lost? Why did they not call us during the time between 2001 after they caused us so much difficulty and frustration to check and see how the brick was holding up because they knew what the problem was? I think perhaps that they think we would sell our home that we have raised 3 children in to another unsuspecting home owner and give them our problem!
This time we had the experience regarding the process of unnecessary repeated steps within Hanson Brick Customer Service, and the knowledge of the timely matter in which Hanson Brick handles Customer Care. This is the another reason we decided to notify Hanson Brick in April in hopes that this time the problem will be corrected before Winter Season approaches. To speed up the process once again we decided to obtain Quotes ourselves because Hanson Brick informed us we needed back in 2001. We were hoping that maybe we could repeated step in the procedure. We contacted over a dozen Reputable Construction Companies by e-mail or telephone which are listed in the Local Home Builders Association and just went down the list informing them of the reason we needed the estimate. During this process of obtaining quotes we have a Well-Known Commercial and Residential Construction Company come to our home and in which was stated that they use Hanson Brick but after seeing our Brick would be changing his order to Acme Brick after we explained the situation. Below is another Well-Known Commercial and Residential Construction Company who stated in the front of his estimate this statement. (I have with-held the Company name and the name of the Masonry at this time) that we contacted:
Construction
Real Estate
June 15, 2005
TO: Mr. and Mrs. Montz
FROM:
RE: Estimate for Brick Repairs at Home Located at 919 Canyon Drive, Neosho Missouri
As per your request, of Masonry, and I inspected the brickwork on the above mentioned property on June 9, 2005. We found the brick to be in an unusual condition. The Brick inside and outside is crumbling into pieces that are visible and are lying around the area. This condition appears to be everywhere there is brick, including the front entry stairs. The only explanation we have is that the brick must have come from a bad batch from the manufacturer.
Neither one of us ever encountered this problem before; however we have on many occasions used brick that was recycled from 100 year old buildings and had much less deterioration than yours. This leads us to believe that these are defective bricks and should be removed and replaced. To accomplish this, there are some other tasks that will need to be done. They are as follows:
1) Both sides of the front handrail to be removed and rebuilt
2) Carpet taken up and may be necessary to replace due to the fiber in the carpet
3) Rooms to be prepped for isolation from the rest of the house
4) Dumpsters supplied
5) Flashing of the chimney replaced
Upon completion of this work, the front yard will need to be cleaned and repaired and interior of the house cleaned and rooms of the brick areas re-painted including the ceiling. Any moisture that may have penetrated because of the brick condition may have caused some damage to the framing. This will not be determined prior to demolition. Therefore, my estimate for repairs will not include any water damage repairs. If any damage is found, repair estimates will be provided at that time.
Then the amount of the Estimate with details description and Signature attached
I guess our house could be used as a commercial for Hanson Brick Products as there is no need to worry about mowing the grass around your home once you attach their product to it as other homeowners do on the week-ends we mow Hanson Brick.
So, if you want something that will last and do not have to worry about Customer Service and the many years it takes to get something done get Acme Brick and we will make it a project since one of us, is in the process of obtaining a Real Estate License to warn every homeowner out there. I am also in the process of building a Web-Site with a Forum for individuals who have purchased or thinking of about any Hanson Brick Product. So, if others are searching on the Internet for Hanson Brick this link will also be listed among the links in their search and will be called “www.hansonbricksucks.com” and list many pictures of our home showing a Hanson Brick product. Also, searching for others who may have obtained this Particular type of Brick called “Driftwood” or any brick that has been manufactured in Holly Springs, Mississippi since it was purchased from Holly Springs Brick & Tile by U.S. Brick in July 1989 then U.S. Brick Company was bought in April 1999 by Hanson Brick and Acme Brick purchased the Manufacturing Plant in June 2001. So, for customers that purchased their brick after June 2001 they are the lucky ones they have a product with the “Good Housekeeping Seal” and the Representatives that care. But those unfortunate ones that have had Brick installed on their home between 1989 and 2001 know where to take their complaints and wait the years of Customer Service and know that when Hanson Brick states it is a Acme Brick because they now own the Manufacturing Plant which produced the customers Brick that IT IS NOT A ACME PRODUCT and did not manufacture the brick only the Manufacturing Plant!! .
So, therefore if you want something that will last it is some other company not Hanson Brick!!! Remember that Acme Brick the one that has the Good Housekeeping seal of Approval. They have representatives that care and that assist you without hesitation. I am attaching the following Pictures of Brick on my home. As I have enclosed a picture of the Brick inside my home that you must pick up before attempting to vacuum. I am lucky I have no small children because we know what problems that
could cause. U.S. Brick Hanson does not care about taking care of Customers what it cares about is the Selling and promoting of their Brick Product and not Customer Service.
Don’t be Fooled by Hanson Brick false Advertisement regarding Customer Care as they quote Below:
Innovation: You see it in Hanson Brick’s products and its people and service.
Service: Hanson Brick is known throughout the construction industry for its excellent customer service. The company is straightforward, honest and reliable in all its business relationships.
Influence: Hanson Brick leads the industry in its experience, knowledge and skills. |
CS
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posted 15 June 2005 21:26 CET
I have read of complaints on Kimball Hill. Try a google.com search you might turn some up. |
Zoraida
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posted 15 June 2005 11:46 CET
This is not a complain but an inquiry if anybody had any or heard any complain about Kimball Hill Homes. |
shannon
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posted 7 June 2005 10:46 CET
armadillo homes |
shannon ,dorothy
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posted 7 June 2005 10:44 CET
armadillo homes |
Debra Lunburg
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posted 30 May 2005 01:59 CET
H & R Buiilders is a rip off! H & R Builders stole our deposit monies and did nothing. They are modular builders who pass themselves off as stick builders. Not only did they steal our deposit; they also quoted a kitchen and bathroom allowance and then upon contract time; lowered it by thousands. They promised our deposit back and instead increased the price of the house for the amount of the deposit they owed us. They could not provide any reasonable references. Do not use this builder. The owners name is Rami Nimeh and his right hand person who went along with all this is Rich Berry. Rami has now changed the name of his company to K & N Custom Homes instead of H & R Custom Homes. He was working with Barden homes, but after numerous customer complaints, Barden dropped Rami and his terrible company H & R Custom Homes. We are now out our deposit and very frustrated and hurt that Rami and Rich lied so much. We are very ethical and honest people which H & R Custom Homes and Rami Nimeh and Rich Berry are not. Oh, did I mention that we bought floor plans which we paid quite a bit for and then Rami and Rich tried to pass these off at the bank as their plans and wanted us to pay for them. Watch yourselves with this company as they will steal your money and then change their company name over and over. We are still trying to get our deposit back and have hired an attorney to help us. We not only want our money back but want to warn other consumers not to use this rip off builder. |
ALECHIA DOUGLAS
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posted 27 May 2005 16:41 CET
I PURCHASED A HOME IN 2001 FROM CENTEX HOMES IN ALLEN TEXAS. SINCE THIS HOUSE THAT SHOULD HAVE BEEN A HOME WAS BUILT I HAVE HAD NOTHING BUT PROBLEMS WITH MY HOUSE. MY BIGGEST ISSUE IS MY HVAC SYSTEM THAT RUNS ALL DAY LONG. THIS ISSUE WAS BROUGT TO CENTEX ATTENTION IN ADDITION TO THEM RECEIVING AN INSPECTION STATING THAT THE UNIT INSTALLED WAS NOT THE CORRECT TONAGE FOR THE SIZE HOME THAT WE HAVE. WHICH MEANS THIS SMALL UNIT RUNS ALL DAY ALONG WITH THE BEDROOMS BEING EXTREMELY HOT DURING THE DAY AND NIGHT. I HOPE SOMETHING COULD BE DONE ABOUT THIS. HELP ME |
Jennifer Walters
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posted 23 May 2005 11:13 CET
Subject: Section 8 Housing
I am just furious that our community is starting to let Section 8 housing in. We all work hard to get into nice home and have the kind of community (clean, safe for our kids etc... ) and have houses built to get away from all of that and now KB is going section 8. No wonder everyone is selling there houses around here. This will lower our property value. I am just livid about this. I will make sure everyone know what KB is doing and once we are able to sell our house, we will be moving. I refuse to live by drug dealers and trash..... ya'll have really gone down hill...I am so disappointed in KB. We would of never built here if I would of known.
Jennifer Walters
Greenridge (Round Rock, Tx.) |
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