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Displaying messages 271 - 285 of total 634 entries Page: << < 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 > >>

Name: Enter Complaint:
Rick
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5
posted 27 October 2006 13:54 CET
EMILIO
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posted 22 October 2006 00:46 CET
I BOUGHT A HOME 14 MONTHS AGO IS THE NIGHT MARE FROM HELL WITH DR HORTON. POOR QULAITY UNSKILLED LABOR BROKEN PROMISSES ABOUT GETTING REPAIRS DONE IN THE HOME FROM BACK YARD BEEN LEFT A MESS NO DRAINAGE TO CRACKS ON THE WALLS OUT SIDE VERY CHEAP CONTRUCTION MATERIAL HAD EXTENDED COVER PATIO WITH PILLARDS THEY NEVER FIXED CORRECTLY I HAD TO FIX IT MY SELF THE PEOPLE ARE CONARTIST LIARS DISHONEST. I DO NOT AND WILL NOT EVER BY A HOME FROM DR HORTON.
Karen Manning
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5
posted 18 October 2006 09:57 CET
Before you buy a Rottlund Home I invite you to visit www.myrottlundhome.com and view our home and the comments posted by others who have purchased homes by this builder.
Susan
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5
posted 13 October 2006 12:54 CET
javascript: x()
Click to add CWM-Smilie #36 to your message

About a month and a half ago I purchased an upscale townhouse in
Atlanta, built by Brock Builders, a building company that was actually given the builder of the year award in Georgia. It was a resale home and was built in 2002. About three weeks ago, my daughter noticed a wet stain on the carpet in the finished basement where her bedroom is. After taking a closer look, we noticed that the wall board was bulging with water and knew we had a problem. We ripped up the carpet and much to our horror found rotting carpet pads, mold and mildew, and a problem that has been going on for much longer than a month. We ripped out the entire sheet rock wall all along the basement to expose the foundation and discovered, not one but SEVEN cracks in our foundation! Water was coming in almost every room of our basement. The costs to repair the foundation plus repair the walls and carpeting have been estimated at around 35,000 dollars. Nothing about water damage was listed on the disclosure when I bought the house, and the inspector found no signs of water damage at the time of the inspection.
We have tried contacting the builder mutiple times just to recieve voicemail over and over again. We have also contacted the previous owner, who denies knowing anything about the water damage. Unfortunately attempts to get him to cover the cost I'm afraid will be useless as he is vice president of an extremely large real estate company and I'm sure has a team of lawyer's just waiting for a lawsuit.
We simply cannot afford to pay for the damages, and are still in shock that a four year old house built by a so called respectable builder in Atlanta could have such severe problems. If anyone has ANY advice or similar stories about Brock Builders or Brock Construction, I would be more than happy to hear about them. Thanks,
Susan
Rumple Stiltskin
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posted 12 October 2006 17:59 CET
I would never buy another new house. If I had been aware of the possibility or anticipated the deceitful behavior of my new house builder and known how difficult it would be to protect my interests, should my new house prove defective, I never would have bought a new house. The potential emotional and financial risks are not worth taking and, in my opinion and experience, no other legal product is fraught with as much potential risk for the purchaser as is a new house. Purchasing a new house is a very emotional experience, purchasers are often very vulnerable and naively trustworthy. Often times, discounting as overly alarmist, preliminary disclosures regarding the new house warranty, standards of construction, etc. Many new house purchasers may even think the new house builder's sales personnel are their friends who are looking-out for their interests. This may even be so. Given the horror stories experienced by new house buyers, the turning of the American dream into the American nightmare, on this web site and many others, I think that consumer warnings regarding all aspects of a new house purchase, cannot be made strongly enough to protect the interests of purchasers who are making the largest purchase of their lives, in the current new house building environment.
Robert A. Balli
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posted 12 October 2006 09:28 CET
I have a Centex home in North San Antonio (by Bulverde). After one year of living in this home we started to ask our neighbors about their electric bills and we quickly realized that ours was significantly higher. We even paid the, almost $2000, upgrade for the "Energy Package". I went up to my attic to check the depth of the insulation to see if it was where it should be. When we got up there we were shocked... THERE WAS NO INSULATION!!! That's right... ZERO!!! I was in shock. My first reaction was, "I should have checked it during the walkthrough." Then I started to think, "THEY should have taken me up there during the walkthrough." I called the field manager and told him what I found. They had someone out there the next day to put the double-blown insulation in the attic. I asked about replacing my A/C unit, since it had gone out four times in a year. They just extended the warranty another two years. When I asked them about my electric bill, they reimbursed me $420.00. Turns out... mine wasn't the only house in the neighborhood with NO INSULATION or too little insulation. If you are going to buy a Centex home, PLEASE CHECK THIS OUT!!!!
Patricia Meyer
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posted 9 October 2006 22:25 CET
I am responding to Janet's email and am excercising my right to tell it like it is. As an update: We are currently in Federal court against our county for approving the building of our house in a pond and 404 wetland area among other complaints. We are also upset that the fire hydrants and sewers that the plannning review unit signed off on are not in our neighborhood. Our house is full of mold and shifts and sinks and turns at the whim of Mother Nature and the incompetant drainage and engineering of the engineers who designed the area we live and the county employees and officials who certified it. I have been fighting this fight for almost ten years and cannot give up and will not give up. If they keep me here any longer I will just have to run for public office again.
Pat
Bob Gray
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posted 9 October 2006 08:21 CET
This is not a complaint, but I am considering having a home built by GEMCRAFT HOMES in Pennsylvania. I saw only one entry about Gemcraft Homes. Has anyone had any experience with them? The lack of many complaints seems encouraging, and I am very impressed with them so far.
Jennifer Laban
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5
posted 4 October 2006 20:30 CET
I wanted to give everyone an update on what has progressed since last week regarding our situation.

- On Friday, my husband and I decided to terminate the contract with The Waterhill Company. Waterhill did not even try to respond or do anything to keep us, which didn't surprise us. We requested a full refund of the earnest money, title money, and interior upgrade money. There is a clause in the contract regarding bona fide disputes, and that the seller has to return all payments to the purchaser within 7 days. We will see if that happens, but we are going to keep this up until we do get all of our money back. We did sign a new sales contract with Perry Homes, and have a close date of October 20.

- The BBB sent a copy of the complaint to Waterhill Company. Waterhill responded that everything was on track for a closing of October 30. Of course they would say that given it has taken nearly 10 months to complete the town house.


- I recieved a response from a local news team interested in the story. The reporter contacted The Waterhill Company, and they told them that all was on track for a closing in October 30. Again, from their perspective, it would be on schedule. I have stayed in contact with the reporter regarding the developments.

- I recieved an email from another Waterhill buyer regarding his situation with purchasing from Waterhill Company. I hope to speak with him tmorrow so I can help him out.

- The Waterhill Company did call and tell us they would return only the title money at this time, and the remaining refund was being discussed with management. I bet. It may not be a lot of money to some people, but it is a lot of money to us.

I plan on continuing my campaign of "DO NOT BUY FROM THE WATERHILL COMPANY." I am contemplating some next steps.

If you are going thru the same situation, please email me! DO NOT BUY FROM THE WATERHILL COMPANY
Jennifer Laban
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5
posted 25 September 2006 22:12 CET
We would like to make you aware of a situation we encountered with The Waterhill Company, a Real Estate Developer in Houston, Texas. This information is to notify any potent ional homebuyers to beware!
In November 2005 I visited a Waterhill development property in the downtown area of Houston. The development property appeared to have just begun construction given the appearance of the homes on that lot. The frames had been built but no walls or outer work had been completed. After reviewing the layout of the town home, my husband and I decided to visit the sales office to get information on the town homes in development.

The initial visit with the sales associate, Sam Carratala, was a promising visit. Sam drove us to another development site and discussed the details of the town homes. Sam indicated that lot, known as WATERHILL HOMES AT RUSK, SECTION 1, would have four rows of town homes, each row with a different layout. My husband and I toured a town home in development on the first row which was scheduled to be completed in March 2006. The completion of the home at that time was similar to the other lot which was a frame with no walls or outer work completed.

My husband and I decided to look at other builders in the area over the next week, but in mid-December decided to use Waterhill as our builder and purchase a town home in the Rusk section. We selected to purchase a town home on the second row of the four row lot. On December 31, 2005, my husband signed the sales contract which included an incentive package of new appliances, a television, and gift card, and provided earnest money in the amount $ 2000. Sam indicated a tentative closing in late April 2006; however, the sales contract did not indicate a target closing date.

In February 2006, my husband and I visited the Waterhill Design center to select the interior items and determine if we wanted any additional upgrades. After selecting the standard items, we did select upgrades, and provided payment of $2300.

In late March 2006, we contacted Sam for an update on the tentative closing date. Sam indicated that it appeared the closing date would most likely occur late May 2006 due to a shortage in building materials. My husband accepted the delay, and negotiated a month to month contract with our apartment community while Waterhill completed the development.

In late April 2006, again we contacted Sam for progress updated. Once again Sam indicated that the close date would move to late June 2006; this delay did not come with a reason. From this point forward, each month we continued to receive a delay notice about a possible closing date. In parallel, the first row of town homes still had not closed nor had any residents occupy the homes.

In late May 2006, we continued to contact Sam to get a status on the progress; however Sam was not able to provide a confident response on when the development would be completed. Sam was still not sure of when it would be done, so he scheduled a meeting for us with the development project manager, Gary. Gary met my husband and I at our house, walked through it with us, and indicated that it would be completed at the end of June 2006.

At mid-June 2006, with still the first row without any occupants, and no information from Waterhill on the closing date, my husband and I again contacted Waterhill for an update. Sam was not sure when it would be completed, but would contact us as soon as he could tell us. After waiting two weeks with no word from anyone at Waterhill, my husband and I contacted them again. Sam indicated that August 15 would be the target closing date.

At mid-July, once again, we contacted Waterhill for an update. Sam notified as that Gary, the project manager had been replaced, and that a new project manager, John, was being brought on board to resolve the issues from the previous manager. During this same timeframe, my husband and I met the first resident to move into the first row of homes. This resident was the first one to sign a sales contract in early October 2005.

At mid-August, after receiving another delay notice from Waterhill, my husband and I began requesting to be let out of our sales contract and have at a minimum our upgrade money returned to us. We contacted Jeff Davenport, Waterhill Vice President of Operations, to see what options were available to us. Jeff indicated he would work with Sam and John to determine the target date for closing or return any of our money.

Over the next two weeks, my husband contacted Jeff and Sam regularly for updates on the closing date. On September 1, my husband and I visited Sam at his office, and requested an update on progress. Sam provided us the project schedule that indicated our house had approximately 7 weeks of construction to be completed, of 17 week construction plan. Sam retrieved the closing list, and which did not have us listed as closing that month. We asked to escalate this to Jeff and other senior management at Waterhill for immediate action. My husband contacted Jeff that afternoon, and Jeff indicated he would contact us on September 5 with an update.

On September 5, Jeff called back and notified my husband that the house would be completed on September 29, assuming the city did not prevent any progress. On September 15, once again we began to contact Sam and Jeff for an update. On September 21, after making repeated phone calls to Jeff, Sam, and another Vice President of Sales and Marking, Keith, we were notified that we would have answer on September 25 regarding the closing date. Today, September 25, Jeff notified us that the new closing date would be October 30. Waterhill will not return any of the money we provided, and would not offer any compensation to us regarding this situation.

We cannot express in greater detail the stress this situation has caused us, and the other homebuyers that are in the same situation we are in with purchasing homes from Waterhill. From this situation, we have researched methods to file complaints. At this time, we have filed a complaint with the Attorney General of Texas, Federal Trade Commission, and Better Business Bureau.
Rumple Stiltskin
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5
posted 23 September 2006 11:08 CET
SITTERLE HOMES CONCERNED ABOUT REPUTATION

Explain to me how Sitterle Home's reputation is going to be enhanced or vindicated when the story of their lawsuit against Colonel Hirata is picked-up by the news wires and main stream media. Colonel Hirata is no longer allowed to discuss his situation which is probably what Sitterle Homes intended. Hopefully, the law of unintended consquences and the court of public opinion will rule in Colonel Hirata's favor for the benefit of all American new house shoppers.
Rumple Stiltskin
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5
posted 23 September 2006 09:52 CET
Are the complaints from new house buyers who feel cheated by the behavior of their new house builder with regard to the honoring of their new house warranty unjustified? Should new house buyers bear the burden of the financial and emotional costs which attach to a product which has been shoddily produced? Who should be responsible and accountable for shoddy work and obvious defects in a product? Does part of free enterprise encompass the mantra, "Lets produce a product as profitably as possible, within the limits of the law, then exploit that law to its limits, so the responsibility and accountability for that product following the point of sale, becomes the sole responsibility of the unsuspecting consumer"? Where does accountability and responsibility for a product produced begin and end for the manufacturer of that product? Naturally, if one is the producer, one would want accountability and responsibility to end at the point of sale. If one is the purchaser of a new product, one would have expectations regarding quality, performance, and longevity of that product. If these expectations are not met, within the parameters of the limits of the expectations of a particular product, it is reasonable to assume the consumer should have a reasonable avenue of recourse for assigning accountability and responsibility, rather than to be left-on-the-hook and suffer the consequences of a business plan and system which provided him with a shoddy or defective product from the get-go. Should consumers be expected to bear the burden of a faulty business plan? If this is the case, then it should be fully disclosed and become part of the public domain. This is a part of free enterprise, full disclosure, transparency, and a level playing field which benefits all except those who wish to profit from a system which shifts finanacial costs of doing business onto those who legitimately have no responsibility to share in those costs once the purchase has been made. If this is how the game is played, then all participants should be familiar with the rules and not have some of the rules disclosed after the fact. And when the reality of the rules is so onerous and fraught with risk, no less harmful to the emotional and financial well being of new house buyers than the health effects of smoking tobacco are to smokers, then perhaps consumer warnings should be prominently displayed and disclosed in all aspects relating to new house sales and construction. Bravo Colonel Hirata for falling on your sword and telling the truth concerning your new house buying experience for the benefit of the American people for whom you so proudly serve. Thank you.
Rumple Stiltskin
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posted 22 September 2006 22:36 CET

And keeping the truth from being disclosed to "tens of thousands of people" who may be harmed by untoward business practices is perfectly acceptable in order to preserve a potentially undeserved false reputation? Is this the rationale? It's acceptable for corporations to cause harm to their customers but it is not acceptable for disgrunteled customers to disclose the truth about a corporation which harms them? Go figure.
James & Tina Cook
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posted 19 September 2006 12:10 CET
MY letter to Ryland Homes

Mr. Benline,

I received your letter dated August 29, 2006 and I am sincerely dismayed at what I have read. Let me first state that Ryland homes has at the onset of the initial walk through of the home for closing, has tried to evade any responsibility for their product. The quality and workmanship that we were told of is nothing but a myth. Every occasion of trying to work with the Ryland warranty person, Joe Dwyer, was a consistent battle of dealing with his lies and stalling tactics to try and push the issue beyond the warranty time limitations.

Numerous issues have occurred with the building and purchasing of this home. Some of these issues I have since consoled myself to never being rectified due to the inability or desire by Ryland to stand behind their product. I will discuss the main issues in rest of this correspondence.

It took an entire year almost to resolve the drainage issue around my home and the only reason was that the manager at the time, Mitch Schwartz, asked to have a third party engineering company do an inspection. The company did the inspection and concluded that the drainage was inadequate and recommended sump pumps or at the very least French drains to alleviate the drainage problems. Of course Ryland took the least expensive means and went with French drains to correct their defect in the design of the drainage for the home. This is yet another example of Ryland’s poor commitment to quality.

The electrical problems that we have encountered with the home continue still to this day even after numerous attempts to have Ryland fix them. After complaining enough, you had a certified electrician come and look at the home. Even though he stated he could find nothing wrong the problems still exist. I do not believe a simple hour inspection was indicative of the truly finding the issues. What was truly revealing was his statement about the other workers Ryland sent onsite to diagnosis and repair these issues. His statement to me and I quote, “They should have never been sent onsite because they do not know what they are doing.” My question to you is this, IF they were not qualified to be onsite why were they sent to my home? Further, they came from other Ryland construction jobs and this then calls into being the quality of work that Ryland does. This is another of the many examples of poor quality and workmanship by Ryland.

The issue with the carpet pad was another example of Ryland’s inability to execute on quality and trust. The fact the basic carpet pad was installed and we had purchased the upgrade pad brings in to question Ryland’s honesty. If we had not had an issue where the carpet had to be pulled up we would have never known and there by been cheated out of the money paid.

The AC/Heating system is beyond any normal warranty issues that any home owner should have to endure. My electrical bills have been beyond the normal range since I moved into the home due to the inefficiency of the AC unit and design. Numerous home owners on my street are having the same issues and all of the systems were installed by River City mechanical. The AC system was installed by River City Mechanical and has had issues from the beginning. I am going to bullet the issues below:

• AC ducts and vents not properly cleaned up after installation – still exists and has been noted to Ryland on many occasions
• RCM stated there should have been a red tag on thermostat to have owner call for initial service upon move in – Ryland knows nothing about this
• Incorrect jet installed during initial installation
• Improper installation of ducting and Covering around cooling coil
• RCM came out numerous times to readjust dampers due to mis-adjustment during initial implementation
• Heating owner’s manual found inside unit during third part Inspection Company –could have started a fire.
• Fresh air vent improperly working
• Told by independent company worst installation ever seen
• Electrical company – Stafford Electrical – that did the installation came out and did a review and stated the only thing that could cause the high electrical bills is the AC running inefficiently – supervisor at the company.

Ryland has dragged their feet and made every effort to keep from having to replace the entire ac system. The AC Company that I had come and do an inspection – Strand Brother’s – stated that the whole system was sloppily put in and needs numerous things fixed and actually the system needed to be ripped out and redone. Ryland had Stan’s AC come out and the initial gentleman that was doing the inspection – Roland – Stated that the entire system needed to be redone as well as fixing the insulation in the attic. Apparently, Ryland did not like this and went the cheap route of patching the problems. Ryland also went straight to the owner of the company and had Roland removed from the project. The AC supervisor that came out was forthcoming in the first in stating that he knew the patching would not fix the issue and that it was going to end up in court. He also advised that I take pictures. Since then, Ryland has dangled a carrot to owner and stated that they may start using them again for installations. From what I was told by the supervisor Ryland had used Stan’s for AC installation in their new homes and River City Mechanical under bid them and Stan’s was no longer the prime subcontractor. Now the owner is singing Ryland’s tune and stating anything Ryland wants to hear. I state this now because Roland ordered a test of the AC system which was why the supervisor was onsite and know the owner is stating that the test is not a good test. If this is the truth why was it ordered and why was it conducted. The test in itself shows numerous issues and recommended levels that my home does not meet. Ryland conducted a test with data loggers in my home which I recently received an Ryland states that the test shows conclusively that the AC unit is functioning properly. I have to object to the whole test due to the inability of the personnel to follow your EFL specialist, Jeff Schneider, instructions. Jeff ahs presented himself as an EFL specialist and I would like to call into question his credentials. Is he in-fact a registered EFL specialist? The reports I was sent also do not have all of the pages for each logger attached.

This is just another example of Ryland’s deceitful business practices as well as their inability to uphold their commitments. Ryland’s comfort and energy guarantee is managed by EFL or Environments for Living. I have filed a claim over three years ago and yet to receive a response from them. I have been in contact with them and have numerous times asked to speak to a manager and the manager refuses to contact me. Ryland has just recently stated that I have been denied by EFL. Where is the paperwork to back up this statement? Ryland consistently pushes their responsibility of their subcontractors off on the customer. I did not buy my home from subcontractors but from Ryland.

Since Ryland has seen fit to ignore their obligations, I will be submitting this letter to the Better Business Bureau, The Texas Attorney General, as well as the TRCC.
L Z
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posted 14 September 2006 22:15 CET
My builder is Spirit Custom Homes in College Station, TX. We just bought this new home about 2 months ago and are having trouble with getting the builder to complete the punch list, mainly all the paint flaws. These are obvious flaws, such as cracking paint around trim work (I suspect it's because the overspray from the trim onto the wall, which the builder admitted, is oil-based and the wall paint is water-based).

The flat paint in the wet areas is staining from inadvertent water drops, and the builder will not put an eggshell finish to make it right. So now I have walls that will remain stained as a new house feature. The paintwork is SLOPPY in some areas and the paint on some of the trimwork has trash in it (painted-on dirt and dust).

The paint contractor and the builder have only done "band-aid" type "fixes" which are sub-par. Both professed to be Christians, which I am, but proceeded to "gang up" on me in my own home because in our list we used the words "sloppy" and "unprofessional" only after getting the run-around and being talked down to.

The builder told me that I was expecting a perfect repair and that I was being too picky. Gee, wanting uncracked paint and paint without the "dirt texture" is expecting perfection? C'mon!

I know this isn't as severe as some of the problems everyone else is having, but the rotten attitude I got was uncalled for and they basically don't want to fix the paint problems correctly.

I told the builder as nicely as possible that I wasn't trying to be a butt-hole about it and he said I was close. Nice doesn't work with these people, no matter how hard I try. I don't understand why THEY are mad at US for wanting to have something done correctly. There is other stuff, but I take offense when a business touts "I'm a Christian" and doesn't live it. I'm not perfect, but there is a standard here.

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